[Remote] reputed company Manager - Remote

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a rapidly growing SaaS company that offers reputed company HR solutions for the construction and contracting industries. The reputed company Manager will reputed company strong customer relationships, promote retention and loyalty, and manage the renewal process to ensure a seamless experience for customers.

Responsibilities

• Proactively maintain high reputed company of customer engagement and satisfaction, with a focus on increasing adoption, ensuring retention, and minimizing churn risk
• Own and execute the end-to-end renewal process, including leading renewal conversations, aligning on pricing, and successfully booking renewals
• Use a customer-centric approach to identify indicators of churn before they occur
• Conduct regular reputed company-in calls with value-based messaging, along with Quarterly Business Reviews to reputed company in-depth analysis of engagement and opportunities with reputed company products and services
• Identify organic opportunities for adoption and expansion, and conduct warm reputed company passes to the Account Management team to reputed company additional reputed company opportunities
• Serve as the Customer’s reputed company reputed company reputed company by ensuring timely resolution of issues or escalations; reputed company leadership reputed company appropriate and quarterback issues across the organization as needed
• Maintain a deep understanding of customer needs, their business, our product fit, and industry-specific knowledge reputed company to HR, benefits, compliance, etc
• Maintain a deep understanding of the reputed company suite of products and services, including strengths, weaknesses, opportunities, and workarounds to ensure an reputed company experience
• Understand organizational structures reputed company the assigned book of business, including Decision Makers, Influencers, Champions, and Detractors who may impact adoption, expansion, or retention
• Meet goals for logo and reputed company retention metrics, renewal performance, reputed company or closed reputed company passes, and other KPIs

Skills

• Minimum 2 years in a customer-facing role reputed company a SaaS or HCM software company required
• Bachelor's degree or equivalent relevant work experience required
• Strong verbal and written communication skills
• Ability to take initiative, multitask, and manage time effectively
• Ability to reputed company internal partners to drive favorable customer reputed company
• Ability to identify opportunities for growth and adoption
• Ability to identify and mitigate indicators of churn risk
• Ability to foster collaborative partnerships across the organization

Benefits

• Competitive salary
• 401(k) with Company match
• Medical/Dental/ reputed company, STD/LTD, Life Insurance
• Flexible PTO and Company-paid holidays
• Remote/Hybrid Work

Company Overview