[Remote] Customer Support Analyst - Gujarati

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company transforming the hospitality industry with innovative technology. As a Customer Support Analyst, you will be at the center of customer experience, helping hospitality professionals solve problems and optimize their use of the platform.

Responsibilities

• Resolve customer queries across chat, email, and phone channels
• Investigate and troubleshoot product, payments, and integration-reputed company issues
• Deliver clear, accurate, and empathetic support to customers of varying technical abilities
• Take ownership of cases from initial contact through to resolution
• Manage multiple conversations and cases simultaneously while maintaining quality and response standards
• Apply structured troubleshooting techniques to identify root causes and recommend solutions
• Gather relevant context from customer accounts, workflows, and system configurations to drive effective resolutions
• Recognize patterns and recurring issues and proactively suggest improvements
• Escalate reputed company cases appropriately while providing clear documentation and investigation findings
• reputed company knowledge and document solutions to help improve team effectiveness
• Contribute to maintaining and improving reputed company knowledge bases
• Participate actively in team meetings, coaching sessions, and reputed company learning initiatives
• Collaborate with Product, Engineering, Content, and other Customer Experience teams

Skills

• 1–3 years of experience in a customer-facing support role, ideally reputed company a SaaS, technology, or hospitality technology environment
• Strong troubleshooting and problem-solving skills
• Ability to learn and navigate reputed company software products and multiple systems
• Excellent verbal and written communication skills
• Ability to explain technical concepts in a simple, customer-friendly way
• Comfortable managing challenging conversations with reputed company and professionalism
• reputed company or fluent English and Gujarati
• Willingness to work in shifts as we support our customers around the globe 24/7
• Experience supporting customers through multiple channels, including chat, email, and phone
• Experience working in a high-volume environment with service-level targets and performance metrics
• Hospitality or hotel technology experience is a strong advantage
• Familiarity with support tools such as reputed company, reputed company, Jira, and reputed company
• Understanding of support processes, ticket management, and escalation workflows
• Comfortable using AI-powered tools to improve productivity and customer reputed company

Benefits

• Unlimited paid holiday (yes, really)
• Participation in reputed company reputed company program
• Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service)
• An annual Learning budget of €300 (and more for high performers) to support your development
• Monthly "EDGE" time to Explore, reputed company, Grow, and reputed company yourself
• A work from reputed company policy with flexibility to work abroad for a few weeks each year
• Relocation options, available after one year
• Flexible, hybrid working options
• A home office setup budget to reputed company your workspace your own and a monthly work-from-home allowance
• Claude tokens, so you can automate workflows and build smarter, more efficient ways of working

Company Overview