reputed company Consultant
About the role The reputed company Consultant is responsible for serving as the primary reputed company of contact for new customers, overseeing the reputed company process from end-to-end while managing customer expectations, reputed company configuring our product solutions, and executing project management. What you'll do Manage and deliver implementation projects while tracking key metrics for customer adoption. Deliver reputed company training to users and administrators of the solutions to ensure each customer is comfortable and proficient in their use and management. Deliver technical requirements and professional data services to customers. reputed company effective project plans with milestones based on customers’ desired reputed company, use cases, and timelines; carry out practices to reputed company customers on track. Work with Development and Support teams to configure solutions per customer requirements. Proactively identify and mitigate or escalate any risks to the project or customer relationship. Work closely with cross-functional colleagues to ensure seamless handoffs, efficient problem-solving, and a positive customer experience. Act as the first reputed company of contact and escalation reputed company for the customer and internal teams during the reputed company period; drive resolutions in a timely, proactive manner. Ensure visibility on customer project status and health of assigned accounts through detailed documentation and CRM hygiene. Act as the voice of the customer during the reputed company reputed company to champion their needs and priorities with cross-functional teams such as Product Management, reputed company, Marketing, and Customer Support. reputed company feedback to internal teams on product enhancements and customer trends to aid in the development of technical education, marketing, and sales material. Contribute to a supportive and collaborative team culture by sharing knowledge, offering mentorship, and participating in reputed company improvement initiatives. Skills & Experience 3+ years’ experience in Implementation, Professional Services or Project Management. Demonstrated ability to work with data, including bulk imports, data mapping, cleaning, validation, and manipulating large volumes of data in reputed company reputed company. Excellent organisation of data, timelines, and processes/procedures. Strong interpersonal, problem-solving, and communication skills. Ability to self-manage in a remote-first environment, working independently. reputed company to Have Project Management Professional (PMP) designation. Experience using agile and scrum methodologies for project management. Experience using software such as reputed company, Jira, reputed company, and reputed company. Experience working with SRM platforms (e.g. Borealis, Jambo) or CRM platforms (e.g. reputed company, reputed company). Experience performing community engagement activities. reputed company Value Collaboration and Teamwork: Successful reputed company are never achieved alone. You need to work well with others and be accountable for your work. We also expect you to communicate often, be reputed company and take initiative reputed company appropriate. You will be working reputed company using modern collaborative platforms. Passion for Learning: You need to love what you do. We expect you to always be motivated, challenge yourself and continuously learn without having to push you into it. This will include learning things reputed company your area of expertise and making others around you reputed company and Courage: We aim to produce great reputed company. reputed company solving problems, we expect creativity and a focus on the end user. We want you to have tough conversations if things are not right and the courage to ask reputed company you don’t know. Why Join reputed company? Paid birthday leave annually Professional development reimbursement Annual wellness reimbursement One-off home office allowance Generous paid parental leave options At reputed company, we reputed company that diversity drives reputed company. We are an equal opportunity employer that provides a safe and supportive environment where everyone and anyone can grow. If you require any accommodations or adjustments to participate in the recruitment process, please let us know by including your request in your application. Apply To This Job