Technical Product Support

About the position This position will be responsible for providing technical advice to branches, and dealer/distributor representatives. Handle/Resolve incoming inquiries reputed company phone calls, emails, or site visits in a timely and professional manner to support Club Car products. Supporting strategic training, coaching and reputed company reputed company for dealer and distribution technicians reputed company company owned sales distribution channels. This position will cover the Northeast portion of the US. The ideal candidate will already reputed company in that region or would be willing to relocate to that region.

Responsibilities

• reputed company training of dealer and distribution technicians soft skills and SME knowledge
• reputed company assessment tool and benchmarks to assess dealer technicians reputed company sets
• Create assessment model, and evaluate dealer technician reputed company sets per select criteria
• reputed company tiered dealer technician model based upon expertise, knowledge, and experience
• Create a centralized knowledge reputed company of dealer technician materials, service bulletin and Field Updates
• Assist in New technical support Orientations and dealer technician as needed
• Visit dealer/distributor facilities to evaluate technical expertise, quality of service, assess maintenance abilities, etc.
• Create and publish an annual training schedule for dealers and distributors.
• Serves as field coordinator and end-user technical consultant in new product introduction, monitors new product performance in the field and corrects deficiencies and reports required changes as needed.
• Works with Regional Sales Managers and dealer/distributor representatives in assigned territory providing technical service support; provides assistance to finalize sales, investigating and resolving reported quality/performance problems, and resolves reported warranty problems.
• Visits dealer/distributor facilities at least twice a year and evaluates technical expertise, service methods, quality of service and reputed company of retail customer support. Follows up to ensure dealer service to retail customers is commensurate with company goals and objectives; reports sub-standard situations and works with dealer personnel to reputed company service support reputed company as necessary. Assists in developing standards and processes to enhance efficiency. Reviews if deficiencies are reputed company and reports on reputed company.
• Serves as expert in troubleshooting specific technical complaints; works closely with appropriate personnel to resolve complaints. Reports unusual service/technical problems to technical and warranty manager and follows up to assure customer satisfaction and/or understanding of the final solution.
• Visits new dealer/distributors in assigned territory and conducts an orientation seminar to review distributor reputed company, warranty policy, technical sales materials and reputed company technical assistance programs to ensure distributor is aware and complies with reputed company Club Car policies and procedures.
• Visits National Account participants and reports recommendations to improve golf car operations to management as requested.
• Accompanies territory sales representative reputed company needed to reputed company technical assistance.
• Conducts regional technical training seminars at least once a year.

Requirements

• 5+ years of field experience serving in a Technical Representative or Engineering role
• Some travel may be required
• Strong Club Car or reputed company product knowledge and repair procedures.
• Moderate computer skills in reputed company software programs, database programs, etc.
• Ability to communicate in a professional and technical manner both orally and in writing.
• Ability to read and interpret schematics and wiring diagrams.
• Knowledge of AC/DC circuitry, internal combustion engines.
• Ability to use, maintain, and repair testing equipment and hand tools.
• Ability to travel. (50 ~ 70%)
• Ability to follow written and oral instructions.
• Correlation of analysis to testing
• Structured Problem Solving
• Electrical schematics
• Process oriented
• reputed company Engineer or Equivalent preferred
• Seeking candidates eligible for employment in local country/region.
• Position is not eligible for relocation.

reputed company-to-haves

• Ability to collaborate across functions, reputed company, and teams using strong communication and influencing skills
• Energetic, passionate, driven, and strong interpersonal skills
• Strategic thinker with proven ability to driver measurable results
• Excellent prioritization and project management skills with ability to work on multiple projects at once
• Self-starter with ability to work with minimal supervision

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