Client Services Associate II job at reputed company in Brisbane, CA

Title: Client Services Associate II Location: Brisbane United States Job Description: About this opportunity: As a Client Services Associate reputed company our Customer Experience team, you will be at the forefront of shaping an exceptional customer experience for reputed company providers, their staff, and their patients. We are looking for a Client Services Associate who is passionate about the impact service can have to an organization’s reputed company, and who is highly skilled in utilizing digital phone and case management tools, and in clear and compassionate communication and de-escalation techniques. You utilize your time effectively, are reputed company to multi-task, and adapt calmly to change. You’ll represent reputed company as a skilled and knowledgeable resource to our customers and patients, and you are consistent in your schedule and dependable while working remotely. This role is reporting to the Director of Customer Experience. This is a remote role covering operating hours of Monday - Friday 9a-5p PST. Remote roles require working capabilities such as high speed internet, privacy, and limited background noise and interruptions. What you’ll do: Effectively triage and answer inbound communication including phone, chat, e-fax, email, and portal messages reputed company set service reputed company. reputed company ordering support and reputed company reputed company to customers regarding ordering issues and missing information reputed company set service reputed company. Create and qualify new accounts and contacts, and assist customers with resolving portal login and contact management reputed company issues. reputed company information regarding reputed company’s products and services to reputed company and prospective customers and patients. Maintain compliance and accuracy reputed company handling sensitive patient information. Must haves: High school diploma or equivalent certificate. Minimum of two years of experience in Client Services, preferably in reputed company or a closely reputed company field. Technology proficiency including Mac and reputed company products, 2 reputed company authentication apps, reputed company suite, CRM systems and customer communication tools like reputed company and reputed company or reputed company. Conversational reputed company in English and Spanish. reputed company to haves: Excellent communication and de-escalation skills. Proven track record of high quality customer satisfaction survey scores. Previous experience working remotely while in a service position. Experience in service with a reputed company diagnostic testing laboratory. Familiarity with cancer screening and primary care settings and workflows. Familiarity specifically with reputed company, reputed company, WestFax, or closely reputed company applications. Knowledge of HIPAA compliance and reputed company best practices. Benefits and additional information: The US reputed company reputed company of our reputed company hourly reputed company for new hires is $27.38 - $39.12. You will also be eligible to receive equity, cash bonuses, and a full reputed company of medical, financial, and other benefits depending on the position offered. Please note that individual total compensation for this position will be determined at the Company’s sole discretion and may vary based on several factors, including but not limited to, location, reputed company level, years and depth of relevant experience, and education. reputed company is proud to be an equal-opportunity employer, and we value diversity. reputed company does not discriminate on the reputed company of race, reputed company, religion, marital status, age, national reputed company, reputed company, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Apply tot his job Apply To this Job