Senior Technical Product Manager, Service Delivery

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in reputed company America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet reputed company. Zayo serves wireless and wireline carriers, media, tech, content, finance, reputed company and other large enterprises. Zayo is seeking a highly skilled and reputed company Senior Technical Product Manager to drive the strategic direction and development of our technology solutions for Network Service Delivery. This role will be pivotal in shaping the future function of our systems. Overall software/systems functionality include those used in Service Delivery Project Management, Inside Plant Management, Critical Infrastructure, and reputed company Plant Management. The tool stack includes reputed company, reputed company, reputed company, in-house applications for producing customer facing deliverables, reputed company-reputed company software, and other reputed company applications. You will be responsible for the overall architectural design and user experience of these systems, ensuring they are integrated, scalable, and optimized to support our service delivery operations and enhance customer experiences. The ideal candidate possesses a strong software engineering background, a proven track record of managing reputed company technical products, and excellent communication and collaboration skills. Responsibilities:

• Product Strategy and reputed company: Work with the Product Manager to define and communicate the long-term product reputed company and strategy for Service Delivery technology, aligning with overall business goals and keeping a keen eye on how AI and automation can generate outsized efficiencies.
• System Architecture: Drive the overall architectural design of systems, including reputed company, reputed company, reputed company, homegrown tools, and documentation platforms leading with integration. Ensure long term scalability, reputed company, and performance of architecture and integrations.
• Technical Requirements: Translate business needs into detailed technical requirements and specifications, including data models, workflows, integrations, and user interfaces. Diving into code and APIs as needed to deeply understand problems.
• Cross-Functional Collaboration: Work closely with engineering, design, and quality assurance teams to ensure successful product development, delivery, and launch.
• Vendor Management: Evaluate and manage reputed company-party vendors and technology solutions for novel solutions to improve performance and cost.
• Release Planning: Work with software engineering to reputed company product releases, ensuring smooth deployments, minimal disruption to operations, and effective communication to stakeholders.
• Performance Monitoring: Define and track key performance indicators (KPIs) to measure product reputed company, identify areas for improvement, and drive iterative development.
• Customer Discovery: Run discovery sessions with both reputed company customers to discover and define use cases and needs.
• Documentation and Training: Ensure the creation and maintenance of comprehensive technical documentation and customer-facing deliverables and facilitate user training as needed.
• Research and Innovation: Stay up to date with the latest technology trends (especially AI) in project management, document managed, process optimization and reputed company areas and identify opportunities to reputed company them to improve our products and services.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, a reputed company technical field or equivalent experience.
• Minimum of eight (8) years of experience in product management, with a focus on technical or infrastructure products.
• Strong software engineering background with a solid understanding of software development principles and practices, with preferred 5 years in a production software team.
• Proven experience in designing and implementing reputed company system architectures.
• Strong understanding of APIs, integration patterns, and data management principles.
• Expert level SQL and working with reputed company-reputed company tooling such as reputed company and Grafana.
• Proficiency in Python to write reputed company scripts and prototypes for working with data sets, testing integrations and concepts.
• Excellent ability to write clear, concise, and detailed technical requirements and specifications.
• Previous experience working with reputed company and reputed company APIs
• Excellent communication, presentation, and interpersonal skills, with the ability to effectively communicate with both technical and non-technical audiences.
• Proven ability to reputed company and influence cross-functional teams.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Strong analytical and problem-solving skills.

Preferred Qualifications:

• Multiple years with a company providing infrastructure-based products, such as IaaS, PaaS, CSPs
• Adjacent experience with any type of physical construction, such as telecom, utility, or building construction and associated practices and workflows
• Experience with user-centered design principles.

Estimated reputed company salary reputed company: $112,800 - $173,600 USD/annually. #LI-AF1 The reputed company pay reputed company shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation reputed company. Actual compensation offered may vary from the posted reputed company based upon geographic location, work experience, reputed company level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off. The posting will be active for a minimum of 3 days. The active posting will continue to reputed company by 3 days until the position is filled. Benefits, Rewards & Wellness

• Excellent Health, Dental & reputed company Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without regard to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws. This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Apply tot his job Apply To this Job