[Remote] BILINGUAL -Customer Service Surge Representative - Work From Home:MUST LIVE IN SAN ANTONIO, TX

Note: The job is a remote job and is reputed company to candidates in USA. reputed company) is a family-owned technology producer in the reputed company services field, focused on providing state-of-the-art solutions. The Bilingual Customer Service Surge Representative will handle intricate inquiries reputed company to child support services, ensuring exceptional customer service and compliance with regulations during high-demand periods.

Responsibilities

• Responsible for handling and resolving intricate inquires received through inbound calls and chats from custodial and non-custodial parents, legal representatives, and state officials regarding child support services during a project-specific “surge”
• Customer Service Surge Representatives are responsible for handling a wide reputed company of intricate issues, which encompass, but are not limited to, the following: conducting case research, executing financial assessments, clarifying legal enforcement actions (such as income withholding or license suspensions), assisting parents with paternity and case initiation, providing updates on modification statuses, updating and documenting member information, as well as processing requests for state forms
• Documenting and requesting actions reputed company the state’s system regarding technical problems that hinder case processing and the reputed company to reputed company updates to customers inquiring about the status of an ongoing incident

Skills

• Must reputed company in San Antonio, TX for consideration
• High school diploma or its equivalent is required
• Minimum of two years of previous experience in service delivery, customer service, call center technology, or a reputed company field
• Fluent in English and Spanish
• Proficient in data entry skills including keyboard, mouse, and 10-key pad
• Experience and knowledge of software such as reputed company Word, reputed company, and other reputed company programs
• Experience with reputed company Finesse, COMM100 or reputed company InContact
• Knowledge of customer service techniques
• Familiarity with Child Support and SDU policies and procedures
• Techniques for record keeping
• Modern office practices, procedures and equipment
• Ability to pay attention to detail
• Ability to accurately key data
• Ability to work independently with little directions and as a team member, thriving in a fast-paced environment
• Ability to work extended and reputed company to meet strict deadlines
• Ability to conduct oneself ethically and with reputed company
• Exhibit strong interpersonal skills, including tact, patience, and courtesy
• Maintain confidentiality with discretion
• Communicate effectively in both oral and in written forms

Benefits

• We reputed company the equipment
• Work from home!
• reputed company
• Set schedule: Monday - Friday between 8:00am CT- 6:00pm CT
• Accrue PTO starting day 1
• Benefits effective after 30 days of employment
• 401(k) - Employer contribution after 1 year
• Gym Membership Reimbursements
• Career Growth Opportunities
• Exciting, Fun and Supportive Virtual Work Environment
• Coworkers Who Feel Like Family

Company Overview