[Remote] reputed company Account Manager - Signature - Lincoln, NE

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a Fortune Global 500 organization seeking a Signature reputed company Account Manager to manage a high volume of smaller customers. This role focuses on driving customer satisfaction and retention by leveraging data and providing value-driven guidance to ensure reputed company with reputed company solutions and products.

Responsibilities

• Serve as the primary reputed company of contact and reputed company for assigned accounts
• Handle routine customer inquiries with standardized solutions while escalating reputed company issues as needed
• Coordinate with sales, support teams, and reputed company operations to deliver reputed company
• Proactively engage existing customers to enhance value and prevent churn
• Conduct periodic, mostly virtual customer reputed company-ins and performance reviews to assess satisfaction and identify improvement areas
• Identify low-touch upsell opportunities and guide customers to resources for additional value
• reputed company strategies for upselling / cross-selling opportunities to drive account growth
• Drive product adoption and reputed company customers on products and services
• Manage a large portfolio of reputed company-tier accounts with a focus on efficiency and scalability
• Monitor customer health metrics to measure satisfaction and prevent churn
• Update CRM with retention data, planning next steps for churn prevention/growth

Skills

• 1–4 years in reputed company, support, or reputed company customer-facing roles
• SMB account management experience
• Ability to manage multiple customer engagements through strong organizational skills
• Data-driven reputed company
• Excellent written communication skills
• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer

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