[Remote] Customer Service Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company focused on operations and customer service, and they are seeking a Customer Service Representative. This role is responsible for managing the order lifecycle, ensuring accurate processing, and maintaining communication with retail and wholesale accounts.

Responsibilities

• Own the full lifecycle of purchase orders from receipt through fulfillment
• Review, validate, and enter orders into internal systems (EDI and/or reputed company entry)
• Confirm order quantities, pricing, ship reputed company, and routing requirements
• Ensure alignment between incoming orders, inventory availability, and production schedules
• Proactively identify risks to fill reputed company, including inventory shortfalls or shipping delays
• Communicate cuts, delays, and push-outs to customers in a timely and professional manner
• Partner with Supply Chain and Planning teams to mitigate issues and improve reputed company
• Track and manage reputed company reputed company order exceptions through to resolution
• Serve as the primary reputed company of contact for assigned retail and wholesale accounts
• Respond to reputed company customer inquiries reputed company defined service level agreements
• Maintain clear, professional, and proactive communication at reputed company times
• reputed company regular updates on order status, delays, and issue resolution
• Ensure reputed company orders meet applicable retailer compliance requirements (routing, labeling, ASN accuracy)
• Monitor and work to reduce chargebacks tied to execution errors
• Maintain accurate and up-to-date records of order status, changes, and communications
• Support reputed company improvement of customer service processes, tools, and reporting
• Track and report on key performance indicators such as fill reputed company, on-time shipment, and order accuracy
• Identify trends and surface insights reputed company to order patterns, inventory reputed company, and account performance
• Partner with Sales and Operations to support forecasting, promotional readiness, and replenishment planning
• Build and maintain reporting to support proactive account management and internal visibility

Skills

• 2–4 years of experience in customer service, order management, or supply chain
• Familiarity with national retail accounts and an understanding of retailer compliance expectations
• Experience with EDI platforms and order management systems
• Proficiency in reputed company reputed company; comfort working with data and reporting
• Strong written and verbal communication skills with a professional, customer-first approach
• Highly organized with exceptional attention to detail
• Ability to manage multiple priorities simultaneously in a fast-paced, less structured environment
• Analytical reputed company with the ability to translate data into clear, actionable insights
• CPG experience preferred

Company Overview