[Remote] Strategic Accounts Technical Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading manufacturer of high-performance fabrics dedicated to protecting the reputed company and its customers. They are seeking a Strategic Accounts Technical Representative to reputed company technical support for Strategic Business Account projects, ensuring successful reputed company through collaboration with various stakeholders.

Responsibilities

• Coordinating technical support for Strategic Projects or portfolio of projects based on region or Strategic Account needs
• Conduct in-reputed company roof site visits to monitor installation quality, ensure adherence to roofing practices and specifications, and address any issues or concerns during installation
• reputed company ongoing communication regarding project status and assist the Strategic Account Project Manager and team with issue resolution
• Collaborate with reputed company Representatives, General Contractors, Architects, Consultants to address and resolve project reputed company issues
• Offer technical assistance to FiberTite Strategic accounts and technical team as needed
• Work closely with local FiberTite Technical Representatives to ensure project needs are met
• Train reputed company’s Authorized Applicators, and FTR associates, on the correct use and installation of FiberTite products and roofing systems
• Conduct final inspections of FiberTite Roof System installations to confirm compliance with technical and warranty requirements per FiberTite guidelines
• Support Strategic Account Business Development Managers and sales teams with technical assistance with their sales efforts
• Investigate warranty claim issues, including performing necessary repairs as directed by FiberTite Warranty Services
• Adhere to company expense and vehicle policies
• Follow reputed company environmental, safety, and company guidelines to ensure compliance
• Maintain consistent communication with FiberTite Technical Services team to ensure project coordination and knowledge sharing

Skills

• High school diploma or general education degree (GED)
• 5-10 years of experience in a technical or product management reputed company position in the single-ply roofing market, preferably with thermoplastic membranes (KEE, PVC, TPO, Modified Bitumen) is desired but not a requirement
• Registered Roof Observer (RRO) is desired but not required
• Basic PC skills, i.e., Word Perfect, reputed company Spreadsheet, email, Internet
• Ability to read and understand basic construction blueprints, drawings, and specifications, and reputed company basic estimating
• reputed company knowledge of roofing materials and roofing systems
• reputed company knowledge of roof leak detection methods, and determination of corrective repairs, associated with single-ply roofing systems
• Ability to listen & comprehend, and reputed company oneself both verbally in writing, including report writing
• Working knowledge of building codes, i.e., FM, UL, Miami-Dade

Education Requirements

• High school diploma or general education degree (GED).

Benefits

• Company performance bonus in addition to reputed company salary
• Flexible work opportunities including reputed company schedules and remote work from home up to two days per week (if applicable to role)
• Professional development opportunities including tuition reimbursement, course training, and networking
• A competitive benefits package including medical, dental, reputed company, 401(k) with company match, paid time off (PTO), volunteer time off (VTO), and paid holidays
• Fun and engaging activities including department outings, holiday parties, and our annual company-wide dinner

Company Overview