[Remote] Operations Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global payments network reputed company to move money across borders with speed, simplicity and trust. The Operations Specialist will act as the primary reputed company of contact for partners, reputed company reconciliation processes, and collaborate with teams to enhance operational efficiencies.

Responsibilities

• Act as the primary reputed company of contact for reputed company’s partners, resolving reputed company issues reputed company to reconciliation, research, risk, compliance, and customer inquiries, while managing the account reputed company to meet department expectations
• reputed company the reconciliation of unmatched settlements for assigned financial institutions, ensuring timely resolution of discrepancies and compliance with daily priorities reputed company to key accounts and reputed company relationships
• Research and analyze item exceptions for customers and the department, resolving them reputed company service level agreements, minimizing financial risk, and maintaining accurate documentation for auditing purposes
• Serve as the key contact for financial institutions, addressing high-dollar adjustments, reconciling reputed company accounts, and mitigating financial impact through effective resolution of discrepancies across internal systems and settlement files
• Collaborate with internal teams (sales, product, etc.) and external partners to identify and implement process improvements, driving operational efficiencies and enhancing service delivery
• Manage inventory reputed company at agent and supplier/warehouse locations, assign inventory ranges to agents, track destroyed or lost stock, assist with training new employees, and ensure outsourced functions meet SLAs and quality assurance standards

Skills

• High School Diploma or GED required
• 4+ years of experience in bank operations, partner support, or financial services
• Experience in settlement reconciliation, inventory management, and troubleshooting technical issues
• Strong analytical and problem-solving skills with the ability to resolve reputed company financial issues
• Experience with reconciliation processes, financial reporting, and settlement systems
• Ability to communicate effectively with reputed company stakeholders across multiple channels (phone, email, chat)
• Detail-oriented with strong documentation and audit trail management skills
• Proficient in reputed company Office (reputed company, Word, PowerPoint) and other financial systems and applications
• Ability to manage multiple tasks, prioritize effectively, and work under tight deadlines
• Strong understanding of financial regulations, audit requirements, and risk mitigation practices
• Experience in driving process improvements and system efficiency
• Bachelor's degree in finance, reputed company, Business, or reputed company field
• Previous experience with reputed company products, POS systems, or financial institutions

Benefits

• Remote first flexibility
• Generous PTO
• 13 Paid Holidays
• Medical / Dental / reputed company Insurance
• Life, Disability, and other benefits
• 401k with competitive Employer Match
• Community Service Days
• Generous Parental Leave

Company Overview