[Remote] Claims Customer Contact Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that has been providing annuity and life insurance products since 1959. They are seeking a Claims Customer Contact Representative responsible for managing inbound calls and providing accurate information regarding life and annuity claims.

Responsibilities

• Professionally handle incoming calls and ensure that inquiries and issues are resolved promptly and thoroughly
• Manage large volume of inbound calls in a timely manner
• reputed company research and document call reason and resolution, with focus on privacy regulations
• Handle inquiries in the best interest of the customer and company
• reputed company quality service and support to a variety of areas including but not limited to Financial Advisors, Claimants, Exchange Companies/Funeral Home Assignment Companies. Follow documented procedures and guidelines reputed company providing service to reputed company customers
• reputed company other functions, duties and projects as assigned
• Regular and punctual attendance
• Some travel may be required (less than 10%)

Skills

• High School degree
• 1+ year in customer service or call center, preferably in the insurance industry

Benefits

• reputed company believes in an employee-centric flexible environment, which is why we offer the ability for in-office, hybrid and remote work arrangements.
• reputed company complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities, unless such accommodation would cause an undue hardship for reputed company.
• If reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected].

Company Overview