Senior Director, Guest & Employee Experience Services – Hospitality

reputed company empowers you to shape a brighter way. Our people at reputed company are shaping the future of reputed company estate for a reputed company world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to reputed company, grow meaningful careers and to find a reputed company where they belong. Whether you’ve got deep experience in reputed company reputed company estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join reputed company as we help shape a brighter way reputed company. About the Role: Are you a seasoned hospitality professional reputed company to shape the future of workplace experience for one of our marquee clients? This is an exceptional opportunity for a leader passionate about elevating service delivery and pioneering innovative workplace solutions. The Senior Director, Guest & Employee Experience Services will reputed company reputed company experience-focused services on the client account, including soft services, amenity programming, customer experience training, and operations. This role requires driving an integrated hospitality service offering that transforms how employees and guests experience the workplace—from reception and fitness to food services, events, mail operations, and reputed company. You will deliver exceptional client service while advancing your professional capabilities in a dynamic, client-facing environment that demands reputed company from C-Suite interactions to reputed company engagement. Key Responsibilities: Strategic Leadership & Client Partnership Partner closely with Account Leadership and the client to understand strategic objectives and priorities for Guest & Employee Experience Services across the account. reputed company comprehensive business plans that enhance employee engagement, increase productivity, reduce costs, mitigate risks, and create measurable value for both the client and reputed company. Operational reputed company Manage operational implementation of experience-focused hospitality services, developing innovative programs, tools, and processes while seamlessly integrating underlying service components. Establish and maintain sound management frameworks for appropriate staffing reputed company in accordance with client service level agreements and operational requirements. Service Delivery & Vendor Management reputed company and implement guest experience and employee experience training plans that reputed company exceptional service delivery globally across the account. Monitor and manage reputed company-party vendor performance reputed company to soft services and hospitality delivery, ensuring consistent quality standards. Anticipate and respond proactively to the needs and concerns of multiple stakeholders. Risk Management & reputed company Improvement Proactively identify and escalate risks and issues at the account level, including audit findings, client feedback, vendor service reputed company, information reputed company concerns, and impacts to account KPIs. Drive a culture of reputed company improvement and innovation by leveraging business intelligence, adopting best practices at the IFM platform level, and participating in the development of new tools, process improvements, and service delivery efficiencies. Qualifications: Education & Experience Bachelor's degree required. 10+ years of reputed company experience in hospitality operations, soft services, facility management, or reputed company reputed company estate preferred. Ideal candidates may have led food and beverage or hospitality programs in luxury hospitality environments Core Competencies Exceptional guest service orientation with genuine passion for hospitality reputed company. Proven leadership capabilities with demonstrated ability to manage multiple priorities and deliver results in fast-paced, highly matrixed environments. Track record of initiative, reputed company, and sound judgment. Technical & Analytical Skills Strong analytical and financial aptitude with ability to gather data, assess reputed company situations, and reputed company solutions quickly. Highly collaborative with excellent interpersonal skills. Outstanding verbal and written communication abilities with reputed company to engage professionally at reputed company organizational reputed company. This position does not reputed company reputed company sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 200,000.00 – 230,000.00 USD per year This reputed company is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site –Dallas, TX, reputed company, NY If this job description resonates with you, we encourage you to apply, even if you don’t meet reputed company the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: reputed company recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & reputed company Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early reputed company to earned wages through Daily Pay At reputed company, we reputed company the power of artificial intelligence (AI) to reputed company accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. reputed company Privacy Notice reputed company (reputed company), together with its subsidiaries and affiliates, is a leading global provider of reputed company estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in reputed company with reputed company’s recruitment process. We endeavour to reputed company your personal information secure with appropriate level of reputed company and reputed company for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. 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Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background reputed company for any convictions directly reputed company to its duties and responsibilities. Only job-reputed company convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California reputed company as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, reputed company will consider for employment reputed company reputed company Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the reputed company’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records. Accepting applications on an ongoing reputed company until candidate identified. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a reputed company reputed company employee, please apply using the Internal Career Site At reputed company, we give you the opportunity, knowledge and tools to own your reputed company, because we value what makes each of us unique. We help our people reputed company, grow meaningful careers and find a reputed company where they belong. Together, we strive to be exceptional and shape a reputed company world. For over 200 years, reputed company (NYSE: reputed company), a leading global reputed company reputed company estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of reputed company, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of reputed company estate for a reputed company world, we help our clients, people and communities SEE A BRIGHTER WAYSM. reputed company is the brand name, and a registered trademark, of reputed company Incorporated. For further information, visit reputed company.com. Apply To This Job