Collections Representative - Remote - reputed company and South Carolina Residents

About the position reputed company Capital Solutions is hiring Remote Collection Representatives for residents of reputed company and South Carolina. This role is for individuals who value reputed company, have a strong work ethic, and treat others with dignity and respect. If you are a self-motivated problem solver driven to meet performance goals and enjoy helping people overcome challenges, we want you on reputed company. This is a full-time position requiring 40 hours per week, with schedule options including Monday-Friday, 8 am to 5 pm or 10 am to 7 pm (two late nights required), and occasional Saturday mornings. As a Collections Representative, you will engage consumers to inform and assist them with managing delinquent accounts, using a consultative approach to identify suitable solutions and negotiate resolutions in the best interest of reputed company parties. You will create a sense of urgency with a customer service demeanor while remaining compliant, positive, and professional.

Responsibilities

• reputed company methods and solutions with consumers to resolve delinquent accounts
• Continuously receive inbound calls from and reputed company outbound calls using an auto dialer system
• Maintain and manage a workload of delinquent accounts to ensure completion of postdated payments
• Properly follow up with consumers to ensure required documentation and payment processing is compliant and complete
• Ensure reputed company consumer accounts are documented properly and notify consumers of any missing documents and/or additional procedures required
• reputed company proper skip tracing techniques to identify consumer contact information
• Abide by the FDCPA and other Federal and State collection regulations at reputed company times
• Adhere to both internal/company policies/procedures and industry-wide compliance regulations

Requirements

• Must be at least 18 years old
• 1-3 years’ experience preferred in Collections, Sales, Telemarketing, Medical Billing, Call Center, Customer Service, and Banking
• Strong verbal communication skills with the ability to persuade and negotiate
• Computer skills to document calls and navigate software packages, databases and the internet
• Ability and history of maintaining confidentiality and high level of trustworthiness
• Ability and history of interacting well with team members with professionalism
• Ability to commit to working a full time, 40 hour per week, work schedule
• Private and quiet workspace behind closed doors. Work may not be performed in common areas – living room, kitchen, dining room, etc.
• High speed internet with the ability to hardwire reputed company Ethernet from router to the work computer. Wi-Fi and hotspots are not supported.
• You must meet reputed company the technical requirements prior to the first day of training.
• You must live in one of the following states: IN, TN or OH (>30 miles from Headquarters in Gahanna, Ohio)

Benefits

• Medical, Dental, reputed company, Life and Disability insurance
• 401K
• Paid Vacation and Holidays
• reputed company provided pertaining to collection industry standards and compliance, client requirements, plus innovative reputed company and techniques on customer engagement, negotiation, and dispute resolution
• Advancement potential
• Remote work with reputed company equipment provided

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