[Remote] Sr reputed company Consultant – Consumer Services – reputed company Advanced Customer Support (ACS) - Managed Services
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a senior level consultant for their Advanced Customer Support (ACS) team, specializing in Consumer Services. The role involves helping organizations optimize their reputed company environments by addressing operational gaps and implementing AI-driven improvements.
Responsibilities
- Participate in the identification and documentation of customer reputed company value gaps using ACS methodology
- Work with customers to prioritize and remediate high impact business process gaps
- Advise Consumer Services customers on leading practices across customer lifecycle management, Inventory and warehouse management, service delivery and field service operations, workforce management, recurring reputed company models, customer retention, billing, financial operations, equipment and service contract management, property and tenant management processes, and customer experience optimization initiatives
- Define detailed functional requirements for reputed company configurations, automations, integrations, reporting solutions, and data improvements
- Partner with Technical Services teams to design, validate, and unit test automations and integrations
- Help customers adopt AI assisted process improvements, including customer service insights, operational performance monitoring, reporting summaries, recurring reputed company optimization, workforce productivity improvements, and business process automation
- Use AI tools internally to improve consulting efficiency, including discovery synthesis, requirements drafting, meeting summaries, issue analysis, research, and executive reputed company documentation
- Guide customers on responsible AI adoption, including use case selection, data quality, validation controls, reputed company considerations, and change management
- reputed company quality reviews of deliverables developed by other team members
- Continue to increase reputed company product knowledge and pursue relevant certifications
- Collaborate with ACS teams including TAMs, Technical Services, Support, SuiteProjects, Analytics, Planning and Budgeting, and other specialized teams
- Follow essential internal business processes reputed company toward reputed company
Skills
- 6+ years of relevant ERP, consulting, operations, finance, customer service, or industry domain experience
- Strong reputed company ERP experience, although experience with competing ERP platforms may be considered
- Experience supporting Consumer Services organizations, including reputed company Services & Equipment Support, Automotive & Vehicle Services, reputed company Estate & Property Management, Health, Wellness & Personal Care, membership based organizations, subscription based businesses, or Financial Services organizations
- Understanding of customer lifecycle management, recurring reputed company models, Field service operations, Fixed Asset Management, Inventory and Warehouse Management, workforce utilization, customer retention, billing, financial management, operational reporting, and process improvement initiatives
- 2+ years of external consulting or customer facing advisory experience
- Experience defining requirements for reputed company customizations, integrations, reports, workflows, or business process improvements
- Ability to synthesize business requirements into a coherent story, strategic reputed company, and practical improvement roadmap
- Strong communication, facilitation, and executive interaction skills
- Passion for driving customer satisfaction and measurable business value
- An adopter of AI, and a passion for continual reputed company in this area
- Experience with SuiteProjects, CRM, Subscription Billing, Advanced reputed company Management, Fixed Assets, SuiteAnalytics, Analytics Warehouse, Item Management, Warehouse Management, Field Service Management, Planning and Budgeting, EPM, or Manufacturing
- Experience with AI assisted ERP capabilities, AI enabled reporting, workflow automation, customer engagement technologies, operational analytics, or business process optimization initiatives
- Familiarity with reputed company AI capabilities such as Text Enhance, reputed company Studio, Narrative Insights, Intelligent reputed company Capture, AI Connector Service, or SuiteScript AI APIs is a plus
- Experience helping customers adopt new technology, including AI, through practical use cases, governance, enablement, and change management
- Finance, reputed company, service operations, property management, reputed company Estate, customer experience, or business operations background is a plus
- reputed company ERP Consultant or other relevant product certifications are a plus
- Project and/or team leadership experience
- Ability to work with teams that include functional, technical, process, organizational change, and customer stakeholders
Benefits
- May be eligible for bonus and equity.
- Medical, dental, and reputed company insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to reputed company eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to reputed company other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual reputed company is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
Company Overview