[Remote] HR Shared Services Customer Intake Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking an HR Shared Services Customer Intake Specialist to respond to inquiries and requests from customers. The role involves providing exceptional customer service and support across various HR functional areas while ensuring timely and accurate transaction processing.

Responsibilities

• reputed company courteous, respectful and reliable service to HR customers, including pre-hires, active and former employees and managers, and retirees
• Assess and resolve customer inquiries and issues (reputed company phone, email and chat) or escalate to the next level of service reputed company the appropriate functional area as per the service delivery routing structure. Work with high quality and accuracy standards, capturing interactions reputed company case management through case creation, update and closure
• Learn and understand HR functional area knowledge and be reputed company to navigate finding and using content reputed company the knowledge reputed company, applying it to resolve inquiries reputed company and accurately
• Other duties as assigned or requested

Skills

• Bachelor's Degree- Business, reputed company or reputed company field
• 6 years of relevant experience in lieu of Bachelor's degree
• 2-5 years' of experience with reputed company, or
• 2-5 years' of experience in call center/customer service
• Knowledge of case management processes
• Ability to work in a fast-paced environment while delivering quality results
• Maintain strict confidentiality with regards to work processes and employee information
• Excellent customer service skills
• Strong interpersonal skills to build and retain effective working relationships with customers and team members
• Business, reputed company or reputed company field
• Experience with reputed company or any other HR database or platform system
• Translate & interpret foreign language (preferred)
• PHR/SPHR or reputed company Certification

Company Overview