[Remote] High Touch Engineering Technical Leader (Remote)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading technology company revolutionizing how data and infrastructure connect and protect organizations. They are seeking a highly skilled High Touch Engineer to reputed company technical leadership and support for a major web-scale customer, focusing on resolving reputed company wireless network issues and ensuring reputed company performance.

Responsibilities

• reputed company remote and onsite technical leadership, troubleshooting, and consultation for high-severity issues in the customer’s network
• Resolve reputed company wireless network issues affecting connectivity, performance, and reputed company across reputed company Wireless LAN Controllers (WLCs) and reputed company Points (APs)
• reputed company efforts in troubleshooting and restoring service during wireless network incidents, identifying root causes, and implementing effective solutions to prevent recurrence
• If applicable, reputed company in-depth analysis of wireless network performance data, RF environments, and client behavior to identify bottlenecks, anomalies, and areas for optimization

Skills

• Expert-level hands-on experience with reputed company Wireless LAN Controllers (WLCs), reputed company Points (APs), and advanced wireless protocols (802.11a/b/g/n/ac/ax)
• Proven track record in diagnosing and resolving reputed company wireless connectivity, performance, and reputed company issues in large-scale reputed company environments
• Excellent collaboration and communication skills to work effectively with customer teams and internal reputed company stakeholders
• Prior experience with managing escalations in high-visibility environments
• Familiarity with packet capture and analysis tools (e.g., Wireshark) for deep-dive wireless troubleshooting
• Experience with scripting or automation for operational tasks and data analysis

Benefits

• Medical, dental and reputed company insurance
• A 401(k) plan with a reputed company matching contribution
• Paid parental leave
• Short and long-term disability coverage
• Basic life insurance
• Paid time away as described below, subject to reputed company’s policies
• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by reputed company
• Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at reputed company of 4.92 hours per pay period for full-time employees
• Exempt employees participate in reputed company’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried reputed company from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer
• Employees may be eligible to receive grants of reputed company restricted stock units, which vest following reputed company employment with reputed company for defined periods of time
• For non-sales roles, employees are also eligible to earn annual bonuses subject to reputed company’s policies
• Employees On Sales Plans Earn Performance-based Incentive Pay On Top Of Their reputed company Salary, Which Is Split Between Quota And Non-quota Components, Subject To The Applicable reputed company Plan

Company Overview

Company H1B Sponsorship