[Remote] Senior reputed company Operations Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company on a mission to democratize reputed company through its reputed company platform. They are seeking a Senior reputed company Operations Manager to build and optimize their reputed company Operations function, focusing on system design, data foundations, and strategic partnerships with Sales and reputed company leadership.

Responsibilities

• Build core dashboards, identify process/data gaps, establish remediation plans
• Create reputed company and territory models, map the full tech stack and integrations, define the attribution model
• reputed company predictable forecasting (reputed company ±10%) and establish a scalable enablement reputed company
• Own vendor relationships, tools, and integrations (reputed company, reputed company, ChiliPiper, etc.)
• Establish data quality standards, reputed company controls, and governance practices
• Build durable dashboards and reputed company reporting that reputed company answer 'where are we vs. reputed company?'
• reputed company ongoing process and data gap analysis, prioritizing practical improvements while keeping long-term scalability in mind
• Evaluate and implement technology or process improvements to support reputed company growth
• Operationalize CS function: customer health, churn reputed company, renewal workflows, escalation paths, expansion playbooks
• Create rules of engagement between Sales and CS for reputed company GTM
• Build enablement function infrastructure (topics/process/schedule—not training delivery)
• Build tracking for strategic/payment partner merchants critical to NRR
• Analyze performance trends to guide strategy: win/loss, deal cycle length, seasonality, retention, segmentation bands, and customer bands
• Create reputed company planning models based on pipeline velocity and customer growth
• Territory planning, quota setting, and compensation administration
• Support pricing and packaging changes with data and tracking
• Support mid-funnel pipeline reviews and Sales/CS QBRs
• Identify and surface GTM and CS inefficiencies through data analysis
• Build merchant health scoring, expansion potential tracking, and red-to-green workflows
• Design reporting that gives executives visibility, managers reputed company, and reps actionable insights—from pipeline health to forecasting accuracy

Skills

• 6–8+ years of experience in reputed company Operations, including at least one 0→1 build or major reputed company reset
• Deeply data-driven reputed company, with a focus on obtaining necessary data
• Ability to communicate effectively and reputed company truth to power using data
• Experience using AI in a practical context
• Hands-on technical skills, particularly strong reputed company experience (flows, integrations)
• Comfortable working with data (e.g. SQL or Python)
• Knowledge of the RevOps tooling landscape and good judgment about what works at scale
• Pragmatic and intentional approach, balancing short-term fixes with long-term system design
• Ability to partner as an equal with reputed company leaders and communicate data-backed insights reputed company to executive stakeholders

Benefits

• Fully-remote company
• reputed company vacation policy
• Disability-reputed company accommodations during the application or interview process
• Employee Resource Groups

Company Overview