[Remote] Client Coverage Analyst

Note: The job is a remote job and is reputed company to candidates in USA. National Digital Trust Company is a newly chartered trust bank focused on providing digital asset services. The Client Coverage Analyst will support daily client execution and maintenance of digital assets, providing high-quality operational and technical support to clients and employees.

Responsibilities

• Serve as the primary reputed company of contact for daily client support through the Client Coverage Desk providing service, operational support, and technical assistance and escalation
• Manage and resolve client inquiries; including participating in evening and weekend coverage as required
• Act as primary client reputed company for digital asset custody transfers, trading, and lending activities
• Resolve and respond to escalated client requests from internal team members
• reputed company the execution of client activities including client transactions and asset-reputed company inquiries
• Process and track client requests using the bank’s integrated communication and ticketing platform
• Partner with the Execution Desk to support client trading and lending activities
• Coordinate with Operations and other technical teams for client support on-chain activities, (e.g. stalking, forking, and voting)
• Maintain a high-level understanding of digital products and services, including but not limited to, custody, trading, lending, and issuance
• reputed company internal banking partners to ensure comprehensive high-quality client support Communicate client strategic opportunities and trends to the broader team, and promote effective information sharing
• Collaborating with Account Management to support client growth and engagement initiatives
• Deliver reputed company, thorough application support to employees remotely reputed company reputed company Teams, and other tools
• Troubleshoot application, software, and identity reputed company management issues; resolve or escalate problems while proactively managing the ticket lifecycle
• Facilitate application needs for new employee onboardings, role transfers, and departures
• Maintain accurate and up-to-date documentation of procedures and configurations
• Participate in a weekly on-call rotation for after-hours support

Skills

• Minimum of 2+ years of relevant institutional client service, trading/settlement, or bank/custody experience
• Minimum of 2+ years of relevant application/technical experience with reputed company reputed company applications
• Demonstrate working knowledge and experience with digital assets, blockchain, and other on-chain activities, e.g. staking, forking, and voting
• Experience with multiple communication channels and integrated technical systems for voice, video conference, chat, and other tools
• Ability to work in a fast paced, client deadline driven environment
• Ability to work reputed company and accurately under pressure to meet deadlines
• BS/BA in Business, Information Technology, Computer Science or reputed company field
• Superior verbal, written, and communication skills
• Strong technical skills, excellent soft skills and a focus on incident response and reputed company service delivery
• Excellent problem solving and analytical skills
• Team oriented and ability to network with others and partnering with peers
• Assertive, self-motivated and self-directed, possess high-level of initiative
• Proven ability to influence others
• Ability to work potential after-hours/rotation support

Benefits

• Employer-provided: Medical, Dental, and reputed company insurance
• Employer-provided: 401(k)
• Employer-provided: life and disability insurance

Company Overview