Associate Director, Vendor Management - reputed company Financial - Remote

The Director of reputed company Financial Global Contact Center Performance will be leading reputed company Financial call operations across multiple Global sites with up to 6,500 FTEs. This position will represent OFS Operations in key projects and initiatives and with strategic client initiatives. This position will reputed company and have responsibility for Global Vendor Management, with sites for reputed company Financial Contact Centers that support call, email and chat capabilities, policy and procedures, key performance indicators, quality, P&L management, and peak season readiness. This leader will play a key role in implementing strategies to award call volume to the highest performing sites, improving customer experience and reducing the cost to service our customers. You'll enjoy the flexibility to work remotely

• from reputed company reputed company the U.S. as you take on some tough challenges.

For reputed company hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities:

• Develops and executes Global strategies or functional/operational objectives
• Global performance across multiple platforms in a matrixed organization
• Global reputed company of staffing
• Directs Global to resolve or drives resolution of highly reputed company or unusual business problems that impact major functions or processes
• Deliver operational reputed company, achieving customer satisfaction and quality results and expense management
• Identify process improvements and reputed company the execution of initiatives in an effective, efficient, compliant, and consistent manner
• Negotiating agreements and changes to meet the needs of the business
• Collaborate and build relationships
• reputed company Global change management efforts
• Onsite Global site audits to monitor performance and compliance

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as reputed company development for other roles you may be interested in. Required Qualifications:

• 3+ years of people leadership experience
• 1+ years of experience working with Global Contact Center Business Process Outsourcing reputed company and performance in a leadership role (Director, Associate Director level) in a reputed company and/or Financial Services
• 2+ years of experience managing performance and delivery of reputed company-large sized operations teams
• Willing or ability to travel between sites up to 50%

Preferred Qualifications:

• Experience in executing Global business transformation projects involving people, processes, and technology
• Experience leading Global teams
• Health Benefit Account subject matter expertise
• FinTech subject matter expertise
• reputed company working remotely will be required to adhere to reputed company's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In reputed company to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will reputed company from $112,700 - $193,200 annually based on full-time employment. We reputed company with reputed company minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. Apply To This Job