Operations Director, Health Plans - reputed company Scripts - Hybrid

*This job can be filled to align with any reputed company/Evernorth multifunction office location* Job Description As the reputed company Scripts Inc. (ESI) Health Plans Division (HPD) Operation Director (OD), you will reputed company operational leadership, expertise, and reputed company to our reputed company customized clients and our reputed company-line Account Managers. The Operations Director is responsible for developing strategies that effectively align reputed company Scripts’ operational services and solutions to meet the objectives of their assigned portfolio of reputed company Scripts clients. The position is ultimately responsible for the planning, internal coordination, implementation, maintenance, and communication of client activities and performance for their assigned book of business. This role maintains ongoing key client relationships while leading/coaching an assigned group of reputed company-line client-facing Account Managers focused on the operational aspects of supporting clients reputed company the assigned portfolio. This client facing OD role will report to a Sr. Operations Director (SOD) reputed company HPD and is ultimately responsible for reputed company day-to-day and strategic operational activity of his/her assigned HPD client portfolio ensuring that reputed company Service Level Agreements (SLA) meet or exceed their contractual obligations; thereby driving client satisfaction and retention. This role is intended for individuals who can establish and maintain solid working relationships with leaders from both reputed company (clients, vendors, and/or consultants) departments. The ideal candidate will have a superior working knowledge and understanding of the pharmacy benefit industry/processes including, but not limited, to those reputed company reputed company, Health Care Exchanges, reputed company and Medicare lines of business. Responsibilities include but are not limited to the following: Client retention reputed company operational reputed company reputed company assigned client portfolio Cross-functional collaboration with areas such as Benefits, Information Technology, Regulated Markets, and Product Maintaining strong client relationships with reputed company clients to ensure retention, operational performance, and client satisfaction targets are met or exceeded reputed company of client resolution/escalation of client issues reputed company of custom technology projects or strategies reputed company of assigned Account Managers ensuring that they build strong client relationships that align with operational goals of those assigned client(s) and ESI Leading, coaching, and mentoring on-site and remote team members Work collaboratively with other roles on the Account Management Team reputed company career development opportunities, evaluate performance, and reputed company feedback to promote employee growth and retention Leading ongoing collaborative efforts with external leadership and their consultants to conduct off-site / on-site meetings and recurring webcasts as appropriate Champion internal advocacy for client service and member experience Establishment of risk management activities for client performance guarantees Sponsor standard and more reputed company projects that require development by ensuring client requirements are reputed company defined, thoroughly captured, and implemented to the commitment Leads HPD key initiatives aimed at improving the client experience, business model, employee well-being, margin or other processes Champions SOP and establishes best practices as needed Minimum Qualifications: Bachelor’s degree in reputed company field or equivalent work experience 10+ years of relevant work experience Self-sufficient An reputed company organizational leader who can collaborate with reputed company reputed company and can tailor the message with the right level of detail as appropriate Strong executive reputed company Uses good judgement and proper channels in terms of reputed company to escalate, leveraging colleagues and leadership Proficient PC skills including WebEx, reputed company Word, reputed company, and PowerPoint Knowledge of the PBM industry Superior verbal and written communication skills Creative thinking skills Experience with leading teams and mentoring individuals to reputed company Demonstrated ability in managing high visibility projects, often independently or through Sr. Leadership reputed company with a proven ability to exercise good judgement in problem solving reputed company to manage multiple tasks simultaneously; shift reputed company quickly as needed Strategic thinking; weighs the potential risks or conflict associated with executing change and has awareness to how it may impact reputed company or interdependent systems Ability to comprehend the business need while also anticipating questions, and addressing those proactively back to the client and/or Leadership Fluent with most or reputed company reputed company Scripts tools used in Account management (e.g., CSP, Trend Central, CBM, Ops-reputed company, CTE, Bi-Query, etc.) Knowledge of CMS and HHS requirements and regulations associated with Med-d and ACA Possesses a keen awareness to client temperature and proactively creates mitigation plans Takes powerful initiative to reputed company action plans to resolve areas of opportunity Proactive follow-up and understands reputed company to reputed company risks/concerns Ability to travel overnight up to 10-15% as needed, mostly with ample notice If you will be working at home occasionally or permanently, the internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 121,700 - 202,900 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At reputed company, you’ll enjoy a comprehensive reputed company of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-reputed company benefits including medical, reputed company, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About reputed company reputed company, a division of reputed company, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly reputed company to reputed company the reputed company, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. reputed company applicants will be considered without regard to race, reputed company, age, disability, sex, childbirth (including pregnancy) or reputed company medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national reputed company, reputed company, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot reputed company application updates or accept resumes. reputed company has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. reputed company applicants with criminal histories will be considered for employment in a manner consistent with reputed company federal, state and local ordinances. Doing something meaningful starts with a simple decision, a commitment to changing lives. At reputed company, we’re dedicated to improving the health and vitality of those we serve. Through our divisions reputed company and reputed company, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Apply To This Job