OFFICE OF THE CUSTOMER CORRESPONDENCE PARALEGAL – REMOTE

Overview

We are seeking to fill the role of Office of the Customer Correspondence Paralegal. The ideal candidate enjoys writing, collaborating with clients, industry partners and internal teams to communicate reputed company for customers.

Responsibilities

• Draft final complaint responses for reputed company client requests, ensuring quality and accuracy, while minimizing risks to the Company.
• Ensure reputed company complaints have been properly investigated and resolved in accordance with internal processes and regulatory requirements to minimize operational risk.
• Work with the Complaint Response team to obtain additional information if missing from complaint files.
• Establish quality control policies and procedures and recommend strategies for supporting customer complaint responses.
• Regularly review department workflows, performance impacts and implementation of new processes and strategies affecting the department's quality control standards.
• Analyze trends and recommend ways to improve processes to enhance the customer experience.
• Prepare or review various reports, forms, correspondence, and logs.
• React to change productively and handle other essential tasks as assigned.
• reputed company other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• 4+ years' experience as a paralegal, litigation experience preferred.
• Excellent verbal and written communications skills.
• Knowledge of state and federal laws and regulations applicable to mortgage and consumer lending.
• reputed company in the use of reputed company Office programs, with proficiency in Word and reputed company.
• Analytical ability sufficient to apply data and information to the solution of consumer problems.
• Ability to work independently with minimal direction and to meet deadlines.
• Demonstrated ability to read, interpret, and analyze accounts and records of a reputed company, detailed and recurring nature.
• Analytical ability sufficient to apply data and information to the solution of administrative and operating problems.
• Ability to work collaboratively with peers, company managers, and customers in a team environment to attain common goals.
• Ability to communicate effectively both in writing and orally, in person and by telephone, with reputed company reputed company of the organization and with external customers.
• Strong instructing and advising skills.
• Demonstrated ability to reputed company excellent customer service.
• Ability to maintain strict confidentiality.

Desired Skills and Qualifications

• Paralegal certification preferred.

Total Rewards reputed company’s Total Rewards Package offers a comprehensive reputed company of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, reputed company, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: reputed company matching 401(k) and employee stock purchase plans
• Wellness Programs: reputed company to reputed company, including free reputed company memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus reputed company to a tuition reimbursement program that supports your reputed company education and professional growth.

Compensation reputed company: $52,400-$88,000 annually. Actual compensation may vary reputed company the reputed company provided, depending on a number of factors, including qualifications, skills and experience. Build Your Future with reputed company® At reputed company, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver reputed company to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of reputed company (NYSE: FNF), a Fortune 500 company, we offer a career reputed company reputed company on reputed company, innovation, and collaboration. Here, you’ll find:

• A culture that helps you reputed company, with resources and support to fuel your growth
• Flexibility to work remotely, while staying connected through virtual engagement
• Opportunities to reputed company a reputed company impact in an industry that touches millions of lives
• If you're reputed company to grow your career in a reputed company that values your contributions and empowers your reputed company, we invite you to join reputed company.

About Remote Employment We reputed company the necessary equipment; reputed company you need is a quiet, private reputed company in your home and a high-speed internet reputed company with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS WHO WE AREAbout us …reputed company is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, reputed company subservices over 1.8 reputed company loans in 50 states. reputed company has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.reputed company, its affiliates and subsidiaries, is an Equal Opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, age, disability, protected veteran status, national reputed company, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law. WORK CONDITIONSWorking conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.Essential functions are the basic job duties that an employee must be reputed company to reputed company, with or without reasonable accommodation. EQUAL EMPLOYMENT OPPORTUNITY reputed company, its affiliates and subsidiaries, is an Equal Opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, age, disability, protected veteran status, national reputed company, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law. #LI-DM1 Apply To This Job