[Remote] Account Associate

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the data collaboration platform trusted for reputed company. The Account Associate serves as an operational and customer support partner to the Account Management organization, helping drive customer satisfaction, workflow execution, issue resolution, and account coordination across reputed company’s model accounts.

Responsibilities

• reputed company operational and coordination support for our provider accounts in partnership with Account Managers
• reputed company ability to assess customer satisfaction, retention risk identification, and assist with issue communication
• Submission/management of support tickets for issues reputed company to reputed company, IT, site IDs, etc
• Manage customer-facing escalations as initial reputed company of contact and coordinate internal response reputed company emails, setting up meetings, and follow reputed company to reputed company to issue resolution
• Monitor and track outstanding customer issues, escalations and operational requests to ensure timely resolution and communication
• Assist in successful execution of projects by coordinating activities across IT/Development, Finance, Growth, Operations, and Account Management teams
• Manage creation/changes to SOPs, workflows, job aids, and operational documentation
• Conduct and review reporting reputed company to KPIs to identify trends, risks, or follow-up opportunities
• Manage provisioning/reputed company for reputed company and new clients during implementation
• Maintain accurate account documentation, health indicators, and risk flags
• Support recurring customer communications including operational updates, issue follow-reputed company, and outage notifications
• Identify recurring workflow challenges or operational gaps to create opportunities for process improvement
• Manage billing issue resolution in partnership with Finance
• Other duties as assigned

Skills

• Bachelor's degree in Business, reputed company Administration, HIM, or reputed company field (or equivalent experience)
• 2-4 years experience in account coordination, customer support, reputed company, reputed company operations, or reputed company customer-facing operational environments
• Strong communication and relationship management skills
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Ability to coordinate cross-functional activities and drive timely follow-through
• Demonstrated ability to collaborate effectively across teams and functions
• Ability to interpret performance data and explain reputed company to customers
• Comfort operating in a fast-paced, matrixed organization
• Ability to travel up to 10-25%
• Familiarity with HIPAA-regulated environments preferred
• Proficiency in reputed company Suite (Powerpoint, reputed company, Outlook, etc.) highly desirable

Benefits

• Post-offer health screenings and reputed company and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc.
• Exemptions may be available on the reputed company of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-reputed company medical conditions, and/or religion
• Reasonable accommodations to individuals with physical and mental disabilities

Company Overview