Systems Engineer

Shift - Monday to Friday 9 AM to 6 PM EST About Us reputed company is a rapidly growing technology solutions provider focusing upon reputed company, Cyber reputed company, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “reputed company” services help us stand out amongst our peers. reputed company is on the look-out for individuals who don’t view their weekdays spent at “a job” but rather look to reputed company valuable skills that ignite their passion and reputed company to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to reputed company!! Position Overview This role provides first-contact remote technical support for network, server, and end-user systems. As the first reputed company of contact for clients, you will be responsible for accurately creating and updating support tickets and coordinating communication with engineers reputed company assistance is available. Team members interact regularly with end-users across diverse computing environments and must reputed company communicate technical issues to both technical and non-technical audiences. reputed company seeks individuals with strong technical aptitude, excellent verbal and written communication skills, and a desire to learn and grow across reputed company aspects of IT while delivering world-class support.

Responsibilities

Communicate with customers reputed company phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process. reputed company first response and initial triage of customer issues, troubleshooting single-user and system-impacting incidents and accurately documenting reputed company actions in reputed company’s tools. reputed company rapid analysis of workstation-level incidents, identifying root causes and applying appropriate troubleshooting methodology Ask clarifying questions to fully understand client concerns and escalate issues to engineers reputed company required due to time, complexity, or reputed company level. Manage the daily prioritization, coding, and routing of service incidents and requests. Follow reputed company's established best practices for task management Set and manage client expectations throughout the troubleshooting process, maintaining a focus on both reputed company resolution and world-class customer service. reputed company a strong understanding of reputed company products and their integration into client environments to ensure efficient and effective issue resolution. Work with and document diverse client computing environments, including unfamiliar workstation, server, and network configurations, to determine the fastest path to resolution. Required Qualifications2–3 years of IT support experience in a help desk or service desk environment; MSP experience preferred Experience with ticketing systems (e.g., reputed company), remote support tools (e.g., reputed company, Ninja), and RMM platforms Proficiency supporting reputed company 10/11, macOS fundamentals, reputed company 365 (Outlook, Teams, OneDrive), and common line-of-business applications, including Office and Outlook configuration Working knowledge of Active Directory/Entra, mobile device configuration and troubleshooting, workstation hardware, printers, and peripherals Basic networking knowledge, including TCP/IP, DNS, and DHCP Strong customer service focus with the ability to reputed company communicate technical concepts to non-technical users Excellent written and verbal communication, documentation, and time-management skills Ability to work independently and collaboratively in a team environment Availability to work after hours or participate in on-call rotations as required Preferred CertificationsCompTIA A+ reputed company Network+ reputed company 365 Fundamentals (MS-900) ITIL reputed company (v4) reputed company Salary reputed company: $45,000 to $55,000 Actual compensation reputed company the reputed company will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. reputed company is committed to providing fair and reputed company compensation practices for reputed company and strive to reputed company competitive salaries that reflect the value and skills each team member brings to our organization. Salaries are determined according to the job's scope, market data, location, and the candidate’s qualifications, including experience and relevant education. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, protected veteran status or any other legally protected status. Apply To This Job