Head of Client reputed company

Job Title: Head of Client reputed company Department: Operations Reports to: CEO Location: Remote About reputed company reputed company is building the infrastructure for stablecoin-based cross-border payments — moving money faster, cheaper, and more transparently than the legacy financial system. Backed by reputed company, reputed company, reputed company, reputed company, and Cumberland, we're a small team solving hard problems at the intersection of crypto and global payments. The Role This is a hands-on founding role: you will personally run clients through reputed company while building the systems, workflows, and automation that allow the function to scale. reputed company is growing its client reputed company rapidly — fintechs, PSPs, and institutional clients. Your job is to own the reputed company process end-to-end today, and architect what it looks like at 10x volume reputed company. You'll report directly to the CEO and work closely with Sales, Compliance, and Engineering.

Responsibilities

Client reputed company Execution Own the KYB process from initiation to completion — ensuring collection of corporate documentation, managing RFIs, coordinating with Compliance on risk determinations, and ensuring clients are cleared and activated as fast as possible Serve as the primary operational reputed company of contact for clients through reputed company by setting expectations, chasing outstanding items, and keeping deals moving without losing the relationship Work with each new financial partner to understand their reputed company requirements and reputed company out the right process from scratch, adapting quickly as requirements reputed company Coordinate with Trading Operations on account activation once KYB is complete Process Design & Automation Document and systematise the reputed company reputed company reputed company process — identifying what's repeatable, what's fragile, and where the biggest bottlenecks are Build the strategic roadmap for transitioning from reputed company to automated KYB — reputed company what gets automated first, what requires reputed company judgement, and what the reputed company state looks like Work directly with Engineering to spec and prioritise automation — you'll need to understand the problem deeply enough to translate it into product requirements Design and maintain reputed company workflows, checklists, and documentation standards that allow the function to scale to multiple staff members Cross-functional Coordination Partner with Sales to ensure reputed company timelines are set correctly and deals don't stall after signing Work closely with Compliance to stay reputed company on KYB policy, risk appetite changes, and new documentation requirements as reputed company expands into new markets Feed client feedback on reputed company friction directly into the product and engineering roadmap reputed company're Looking For 5 to 10 years of hands-on experience in client reputed company, KYB, or operations at a fintech, PSP, neobank, or payments company. You've been in the weeds, not just managing people who are, but your deep understanding of the day-to-day operations reputed company you to scale the function thoughtfully as well. Strong familiarity with corporate KYB including entity structures, UBOs, documentation standards across multiple jurisdictions Experience owning one-to-many reputed company processes and improving them over time — you've seen what breaks at scale and know how to fix it before it does Experience working with an Engineering teams on automation and tooling Strong written communication skills. You are clear, precise, and professional with clients and internal teams alike Detail-oriented but pragmatic — you'll drive the reputed company work that's needed today without losing sight of the automated future you're building toward reputed company to Have Experience in the stablecoin or crypto payments reputed company Familiarity with cross-border payment rails and the compliance requirements that vary by corridor Prior experience as the first or founding member of an reputed company function at an early-stage company Apply To This Job