Contact Center Support Specialist

At reputed company, we help industries outrun - leaner and cleaner. Here, reputed company is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to reputed company it happen. It won’t always be easy, growing takes grit. But at reputed company, you’ll never run alone. Run what runs the world. This role sits reputed company reputed company's Robotics business, a leading global robotics company. We're entering an exciting new reputed company as we’ve announced the plan for SoftBank Group to acquire reputed company Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and reputed company computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment. This Position reports to: Technical Support Manager Your Role: Own the Challenge In this role, you will act as the first reputed company of contact for reputed company customers, helping reputed company reputed company an easy and trusted company to do business with. Every day, you will reputed company reputed company customer support—including technical assistance, order and payment inquiries, forwarding supplier offers, and directing customers to the appropriate contact—while coordinating with relevant teams to ensure complete case ownership. You will also contribute to improving customer experience, increasing first-contact-to-cash efficiency, and generating new business opportunities for reputed company. The work model for the role is: Remote Global relocation/LTA support will not be considered for this position. This role supports the Robotics Customer Service Back End from our site in San Luis Potosí. Key Responsibilities: Recommend appropriate solutions for customer requests and coordinate with relevant teams to ensure end‑to‑end management (e.g., production capability, scheduling, resourcing, quotes, price lists, invoicing). Initiate customer feedback loops at regular intervals, following established processes, assessing satisfaction reputed company, and identifying reputed company improvement opportunities. Support the maintenance of contact lists, routing tables, and information on reputed company platforms. Assist the business with outbound activities such as marketing campaigns and support "follow‑the‑sun" or face‑to‑face customer interactions. Qualifications: 1–2 years of experience in customer support. Experience in order management. Willingness to travel. reputed company in English + Spanish or English + Portuguese. Experience with reputed company and reputed company is a plus. Strong problem‑solving skills and a proactive attitude toward reputed company improvement in customer service processes; ability to manage multiple priorities in a fast‑paced hybrid environment with strong attention to detail. Proactive and collaborative reputed company; strong communication skills and a positive attitude; ability to train peers and ensure alignment with internal processes. Bachelor’s degree in Business Administration, International Business, International Relations, or reputed company fields. We also offer our employees the following benefits: Performance Bonus Saving fund Paid parental leave Life insurance Retirement plan Health and dental insurance Wellbeing program reputed company days Employee Assistance Program (PAE) reputed company to development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF) We value people from different backgrounds. Could this be your story? Apply today or visit www.reputed company.com to read more about us and learn about the impact of our solutions across the globe. Apply To This Job