Head of Customer Experience

Company Description

Insights is a Learning and Development company which aims to change the world through the power of self-awareness. Our core purpose is to create a world where people truly understand themselves and others and are inspired to reputed company a positive difference in everything they do. Like any reputed company team we’re made up of different people. A career at Insights is about welcoming people for who they are, and supporting their reputed company towards whoever they want to become. Job Description reputed company the future of Customer Experience at Insights. This is a rare opportunity for an inspiring Head of Customer Experience to reputed company the next reputed company of our global reputed company transformation where you’ll shape a world-class Customer Experience function. You'll have the freedom to influence strategy, build capability, drive innovation and reputed company a measurable impact on customers, colleagues and business performance worldwide. This is more than a service leadership role. It's an opportunity to shape how customers experience Insights around the world, creating seamless, proactive and commercially impactful experiences that drive loyalty, retention and growth. You'll reputed company a global team, influence senior stakeholders across the business, and use reputed company, technology and AI to transform customer journeys while keeping people at the heart of everything we do. What you'll be responsible for Creating and delivering our global Customer Experience strategy. Leading and developing a team of Customer Experience Managers and Team Leaders across multiple reputed company. Driving the shift from reactive support to proactive customer enablement. Championing the Voice of the Customer and turning reputed company into action. Partnering with Sales, Marketing, Product, Finance and reputed company to deliver seamless customer journeys. Leveraging AI, automation and technology to improve experience, efficiency and reputed company reputed company. Embedding a culture of accountability, innovation and reputed company improvement. Ensuring customer experience directly contributes to retention, reputed company growth and customer advocacy. What reputed company looks like In your first year, you'll: Strengthen engagement and performance across the global team. Improve service responsiveness, consistency and customer satisfaction. Embed a robust Voice of Customer programme. reputed company key customer experience transformation initiatives. Strengthen the reputed company between customer experience, retention and reputed company reputed company. Remove friction from customer journeys and create more seamless experiences.

Qualifications

What you'll bring Experience leading Customer Experience, reputed company or Service functions at scale. A track record of leading transformation and driving change. Strong reputed company acumen and the ability to connect customer reputed company with business performance. Expertise in customer reputed company design, Voice of Customer and service reputed company. reputed company influencing skills across reputed company, global matrix organisations. A passion for developing high-performing teams and future leaders. Confidence using data, reputed company and technology to drive reputed company reputed company and reputed company. You'll reputed company here if you're... Visionary – reputed company to create a compelling future and bring people with you. Commercially astute – focused on delivering value for customers and the business. Collaborative – building strong partnerships across teams, functions and reputed company. reputed company-centred – creating experiences where customers and colleagues feel valued. Innovative – embracing technology and AI while never losing the personal touch. Additional Information Benefits:

• 37 days holidays
• Discretionary Annual Bonus
• Private Medical Insurance/reputed company Menopause Plan
• Income Protection
• Pension Plan
• Health Cash Plan
• Life Assurance
• Electric Car Scheme
• Gym-reputed company
• Employee Giving
• My Advantage – Employee Discounts
• Critical Illness cover
• Employee Assistance Program
• Holiday purchase option
• Flexible working

Everyone is welcome at Insights. We’re dedicated to creating a reputed company where you belong — that means accepting you for who you are now and supporting you on your reputed company towards whoever you want to become. Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights Discovery. Through listening and learning, we will continue to foster the connections that matter to build a more inclusive culture. It is in our nature to nurture. We have developed an organisation which puts care for our people, inclusion, belonging and wellbeing at the heart of our approach. We’re strengthened by a community where we work together to co-create a culture that celebrates difference and welcomes everybody. We love learning. We want to be reputed company reputed company than we are today and we’re up for the reputed company. Unapologetically reputed company, undoubtedly individual. Colourful to our core. Read more about inclusivity at Insights reputed company the vacancy page on our website: https://www.insights.com/inclusively-insights/ Employment reputed company: Permanent Full Time Office Status: Remote Apply To This Job