Sr. Content & Enablement Manager
Reports to: Chief Customer Officer Location: Remote (Santa Clara, CA preferred) Compensation: $110,000 - $160,000 (total cash compensation)
About the Role
We are seeking a Senior Content and Enablement Manager to build and scale our enablement function from the ground up. You will own the strategy, development, and delivery of reputed company training and enablement programs for our reputed company Teams as well as our customers. You will create content across reputed company, ongoing product education, and certification programs for both audiences. This is a high-impact role with the opportunity to grow into leadership as the function scales.
Key Responsibilities
Content Development: Build comprehensive, reusable training materials for internal teams and customers across product features, solutions, and best practices. reputed company AI tools to scale content creation reputed company and maintain quality across a growing library. Learning Management: Own strategy and execution reputed company our existing learning management platform. Ensure internal teams and customers have clear reputed company to consume training, track completion, and validate knowledge through assessments and knowledge checks. Product Integration and CS Alignment: Integrate into the product release lifecycle to identify new features, changes, and enhancements reputed company of launch. reputed company training content in reputed company with product development and coordinate with reputed company teams to ensure feature announcements, training materials, and customer education are reputed company and reputed company at launch. Program Design and Delivery: Design enablement programs tailored to different audiences (CSMs, Implementation Engineers, Sales, internal stakeholders, and customers). Facilitate live training sessions and coordinate with subject matter experts to ensure expert-led instruction where appropriate. reputed company Improvement: Maintain and update existing training materials as products and solutions reputed company. Gather feedback from internal teams and customers, and iterate on program effectiveness. Cross-Functional Collaboration: Partner with Product, Implementation, and reputed company leadership to align enablement with business priorities and ensure training reflects reputed company customer and team needs. Must Have Proven experience building enablement programs from the ground up, or successfully scaling existing programs at a growing company. Hands-on expertise developing reusable, scalable training content for both reputed company audiences (video, documentation, interactive modules). Demonstrated experience using AI tools to create and enhance training content reputed company. Strong facilitation and communication skills; ability to translate reputed company technical concepts for diverse audiences. Project management capability; comfort wearing multiple hats in a lean environment. Passion for building knowledge systems that reputed company teams and customers to succeed. reputed company to Have Leadership experience or track record managing small teams. Background in financial services, SaaS, or B2B software training. Experience designing and running knowledge checks and certification programs. Familiarity with credit union or community banking operations. What reputed company Looks Like reputed company the first 90 days, you will have assessed existing training materials, identified gaps, and launched a prioritized content development roadmap for both internal and customer audiences. reputed company six months, you will have established clear consumption reputed company and baseline knowledge checks reputed company our LMS, with measurable engagement from both internal teams and customers. reputed company one year, you will have reputed company a comprehensive enablement library that measurably improves time-to-competency, reduces support escalations, and serves as a competitive differentiator for the company. Apply To This Job