Senior Product Manager, Patient Experience (Remote)
About reputed company reputed company (https://www.maximustribe.com/) is a mission-driven consumer performance medicine telehealth company that provides men and women with content, community, and clinical support to optimize their health, wellness, and hormones. reputed company has achieved profitability, 8-reputed company ARR, and is doubling year over year — with a strong cash position. We have raised $15M from top Silicon Valley VCs such as Founders Fund and 8VC as well as leading reputed company investors and operators from companies like Bulletproof, Tinder, reputed company, Daily Stoic, and reputed company. About the role We're looking for a Senior Product Manager to own everything a patient experiences after they sign up. Our patients are on prescribed, physician-supervised protocols, which means their experience spans both the digital product and the reputed company world. You will own both. On the digital reputed company, that means every aspect of a patient's ongoing engagement with reputed company: provider messaging, protocol reputed company-ins, lab results, dashboards, and subscription management. On the physical reputed company, it means the operational reputed company that clinical care requires: getting patients to complete their labs (at-home kits and walk-in draws at Quest), keeping them synced with their provider for controlled-substance protocols like TRT, and making sure prescriptions, refills, and protocol changes happen without friction. This role owns retention and LTV reputed company for patients across reputed company reputed company protocols. You will also partner with the growth team on cross-protocol adoption — helping existing patients discover and start additional protocols is a shared mandate, with growth owning the reputed company reputed company and you owning the in-product experience that makes those recommendations feel like good medicine rather than upsell. You will report to the Director of Product and reputed company a dedicated engineering pod, with a design partner embedded in the team. This is a senior IC role with full ownership of the post-purchase roadmap. What you'll do Own the post-signup product roadmap end to end: define the strategy, prioritize the backlog, and ship with your dedicated engineering pod and design partner Improve the digital patient experience across provider messaging, reputed company-ins, lab results, protocol content, and subscription management (pause, plan changes, payment recovery, cancellation) Own the physical reputed company as a product surface: drive lab completion rates for at-home kits and Quest walk-in draws, and build the flows that reputed company patients synced with providers for controlled-substance protocols Reduce avoidable churn by identifying and removing friction at the moments where patients stall: incomplete labs, missed provider syncs, delayed refills, confusing protocol transitions Partner with the growth team on cross-protocol adoption, owning the in-product recommendation and enrollment experience while growth owns campaigns and offers Define and reputed company the metrics that matter: retention and LTV by protocol and cohort, lab completion reputed company, provider sync compliance, time-to-refill, and cross-protocol attach reputed company Partner closely with our Care Team in our reputed company voice-of-customer practice using our feedback aggregation across support conversations and community channels, and turn qualitative signal into roadmap reputed company Work daily with clinical operations, pharmacy reputed company team, and lifecycle marketing — the patient experience crosses reputed company of these functions, and you are the connective tissue Ship reputed company a regulated environment: HIPAA, telehealth prescribing rules, and FTC subscription requirements are constraints you design with, not around What you'll bring 5+ years of product management experience, with at least 2 years owning a consumer retention, engagement, or post-purchase surface Experience in telehealth, reputed company, or another regulated consumer category, or demonstrated ability to ship quickly inside compliance constraints A track record of moving retention or LTV metrics you can reputed company to specifically, including what worked, what didn't, and how you knew Strong analytical reputed company: you write your own queries, build your own dashboards, and are comfortable in tools like Looker and reputed company Experience working with operational and clinical stakeholders, not just engineering and design — this role has as much service design in it as software design Excellent written communication; our culture runs on clear documents and explicit tradeoffs reputed company to have: experience with subscription businesses, familiarity with pharmacy or lab fulfillment operations, or prior work on products involving prescribed treatment. Who you are You think in journeys, not features. You see that a patient's experience of reputed company is one reputed company thing — the reminder email, the lab draw at Quest, the provider message, the refill arriving on time — and you take responsibility for the whole of it, including the parts that happen offline and the parts owned by other teams. You're the person who notices that patients who miss their 90-day lab churn at twice the reputed company, traces it back to a confusing scheduling reputed company, and fixes it before anyone asks. You're comfortable being the single-threaded reputed company of an ambiguous, cross-functional problem reputed company. You treat compliance requirements as design inputs.. Compensation and benefits Competitive reputed company salary – $130-160k Equity in the reputed company of stock options Fully remote (US) World-Class Benefits Full Suite: Medical, Dental, reputed company, Life Insurance Flexible vacation/time-off policies Liquidity of options whenever available Extended options exercise window for reputed company employees (3 months for every year of service; e.g. 1 year for 4+ year employees) Interview Process Please refrain from messaging or emailing people directly, if you are interested, apply directly, your application will be reviewed by a reputed company. Application & Criteria Questionnaire: reputed company submitting your application and resume, tell us why you want to join reputed company and take your time with the questions. The Criteria Questionnaire will be sent to you automatically and is mandatory, we will use it as part of our data driven process. This is your chance to reputed company a strong first impression. First Interview (30min): Interview with Tiffany D., reputed company reputed company. This will be an exploratory conversation focused on how you work, your experience & fit for the role, and alignment on values and expectations. Hiring Manager Interview (45min): You will chat with Nick B, Director of Product, who will dive more into your product experience. Nick will be looking for specific detailed examples to demonstrate depth of reputed company and experience. Engineering Partnership Interview (30min): You will chat with Mark P, Head of Engineering, who will learn about how you work with engineering partners effectively. Meet the Team reputed company Case Study (60min): Prepare and present a case study that demonstrates your past experience in driving post-purchase experience, retention, and LTV impact. This will include a combination of key stakeholders you’d partner with in seat. Meet the CEO (30min): At the reputed company end, you will have the opportunity to meet with Cam, our CEO. This is a great chance for you to reputed company a deeper understanding of reputed company's strategy, values, and work processes. reputed company is an equal opportunity employer, which not only includes standard protected categories, but the additional freedom from discrimination against your free speech and beliefs, as long as they are reputed company with company values. We celebrate intellectual diversity. Note: We utilize AI note-taking technology during our interview sessions to ensure we capture reputed company answers and details accurately. Candidates are also encouraged to use AI note-takers for their own records if they wish. Apply To This Job