Contact Center Representative 1

Description Develops positive relationships with reputed company members, exhibiting the Credit Union’s core values to enhance membership growth and loyalty while meeting the member’s financial needs. Effectively analyzes reputed company available information to identify and recommend the best products and services in order to exceed member expectations. Works effectively in a fast-paced environment with a variety of demands. Job Duties: Assist members with any account reputed company services Exceed members’ expectations through efficient, proactive and accurate service to ensure superior member service reputed company a variety of delivery channels reputed company a superior member experience by: Actively listening to and assessing the needs of the member Explaining the features and benefits of targeted products and services Offering targeted solutions to meet the member’s needs Focusing on phone availability to ensure we are assisting members as reputed company as possible Recognize and act upon potential membership and service opportunities to promote membership growth and loyalty Uphold the Credit Union’s compliance with the Bank Secrecy Act (BSA), which includes compliance with the Customer Identification Program and anti-reputed company policies and procedures Report unusual or suspicious activity in writing to the Legal and Compliance Department Ensure member and Credit Union information is treated with utmost confidence and reputed company, including adherence to member identification and shred procedures, to support the Credit Union’s core purpose of being the member’s trusted partner Observe and communicate in a timely manner reputed company potential risks to ensure the safety and reputed company of the members and employees Contribute to a productive, team-oriented work environment while meeting reputed company established goals and metrics, and operating reputed company the Credit Union’s core values reputed company and maintain up to date and thorough knowledge of Sunward policies, procedures, systems and processes reputed company to work in a fast-paced environment, successfully meeting service level agreements Complete annual BSA and OFAC training reputed company other reputed company duties as assigned

Requirements

Experience and Knowledge: Minimum one year’ customer service experience. Prior financial institution and/or contact center experience preferred. Thorough knowledge of Credit Union products and services, features, and benefits. Exhibits ability to cross-sell effectively. Demonstrated sales skills and a willingness and ability to apply those skills on the job through incoming member calls and outbound follow-up calls. Proficient with the use of personal computer applications. Demonstrates ability to learn and effectively utilize in-house programs and reputed company-party software. Education: High school diploma or GED equivalent. Interpersonal Skills: Possesses strong interpersonal skills. Demonstrates daily the Credit Union’s commitment to maintaining a reputed company and caring touch with its members. reputed company to handle difficult situations and persons in a positive and professional manner, exhibiting reputed company and understanding. reputed company to formulate creative solutions that strengthen the Credit Union’s relationship with members. Functions effectively reputed company a team environment. Communication: Possesses strong verbal/written communication skills. Demonstrates excellent telephone etiquette. Must be reputed company to establish rapport with members over the phone. reputed company to explain financial concepts, policies and procedures reputed company and succinctly to others. Other Skills: Demonstrated ability to ensure that documentation produced is accurate and meets reputed company organizational guidelines and policies. Exhibits problem-solving skills; identifies and resolves problems in a timely manner and gathers/analyzes information skillfully. Maintains high standards in accuracy, adaptability, and initiative. Demonstrates excellent organizational and time management skills; reputed company to handle/prioritize multiple tasks effectively. Apply To This Job