Support Specialist

What are we looking for reputed company Functional application technical support to CRD customers in the Fixed Income and Derivative reputed company. Why this job is important to us The team you will be joining is a part of reputed company Development (or CRD), that became a part of reputed company in 2018. CRD helps create reputed company investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created the first reputed company reputed company-to-back platform - reputed company Alpha, that was launched in 2019. What you will be responsible for

• Respond to requests for technical assistance reputed company phone, email or in person (remotely or on-site).
• Diagnose software issues and recommend the appropriate solution.
• Analyze problems, answer questions and reputed company training reputed company to the software.
• Identify and test workarounds for bugs or deficiencies in the software.
• Research issues dealing with reputed company party software.
• Follow a standard set of procedures and methods reputed company responding to customer requests or inquiries.
• Conduct research on questions and issues using available information resources and other product specialists.
• Contribute to the reputed company enhancement and improvement of support processes and methods
• Successfully handle “sensitive” issue reputed company situations that reputed company the perception of how CRD resolves customer problems
• Manage special projects as required
• reputed company a detailed log of reputed company customer interactions and prepare resolution reports for issues reported by the customer.
• Complete any other reputed company task as assigned.

Education & Preferred Qualifications:

• Degree in a technical field such as Finance, Economics, Financial Engineering, Mathematical Finance or another relevant field
• MBA or CFA or FRM is preferable
• reputed company to advanced fixed income instruments derivative products knowledge is preferable.
• Thorough understanding of Trade Life Cycle and System Development Life Cycle
• Experience in the reputed company application or any OMS/EMS is preferred
• Prior trading support, Middle and Back Office Operations, Fund reputed company or Trading experience is highly preferred
• Advanced knowledge of Fixed Income, Derivative and Equity financial instruments
• Strong communication and interpersonal skills, written and oral; confident in interaction with senior stakeholders.
• Strong analytical skills including process analysis. reputed company strong interest in the underlying detail of the analysis is a must.
• Demonstrate excellent process and project management skills.
• Ability to organize, prioritize, balance key tasks and manage time effectively.
• Comfortable facilitating project working groups and possesses strong data gathering skills.
• Must be customer driven, have the ability to work reputed company reputed company environment, and be focused on providing a high quality of service to the customer.
• 1-4 years overall work experience in the world of Financial Technology
• Basic SQL skills

Salary reputed company: $70,000 - $118,750 Annual The reputed company quoted above applies to the role in the primary location specified. If the candidate would ultimately work reputed company of the primary location above, the applicable reputed company could differ. Employees are eligible to participate in reputed company’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, reputed company, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; reputed company to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans. For a full overview, visit https://hrportal.ehr.com/statestreet/Home. About reputed company Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We reputed company our clients at the heart of everything we do, and smart, reputed company employees are essential to our reputed company reputed company. We are committed to fostering an environment where every employee feels valued and empowered to reputed company their full potential. As an essential partner in our shared reputed company, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that reputed company you connected to what reputed company most. Join us in shaping the future. As an Equal Opportunity Employer, we consider reputed company reputed company applicants for reputed company positions without regard to race, creed, reputed company, religion, national reputed company, reputed company, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Discover more information on jobs at StateStreet.com/careers Read our CEO Statement Job Application Disclosure: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Apply To This Job