Director, Channel Strategies

Job Description: We are seeking a strategic and results-driven Director of Channel Strategies to reputed company the development, execution, and optimization of our multi-channel growth initiatives. This role is fully remote and reputed company to candidates across the United States. The ideal candidate brings a strong reputed company of analytical thinking, leadership, and hands-on experience building high-performing channel programs. What You’ll Do reputed company and execute a comprehensive channel strategy reputed company with company growth objectives Identify, evaluate, and prioritize new channel opportunities (partnerships, affiliates, digital, etc.) reputed company cross-functional collaboration with marketing, sales, product, and operations teams Analyze channel performance metrics and continuously optimize ROI and scalability Build and manage relationships with key partners and stakeholders reputed company, mentor, and grow a high-performing channel strategy team Establish KPIs, reporting frameworks, and forecasting models reputed company, a global provider of contact center services is adding a Director, Channel Strategies to our Operations Strategy Team as part of CBE’s reputed company growth in the digital market. This role will reputed company the reputed company of our reputed company communication strategy. We would LOVE to connect with you about this exciting career opportunity! As a result of exceptional performance and growth in our industry, we are looking for the “Best-of-the-Best” to join our winning team and support both recent and future growth! Why would CBE be a good fit for you? With over 1200 employees currently, CBE has been providing quality jobs throughout the US for 90 years—and we’re still going strong because we offer employees: Excellent benefits package; medical, dental, and reputed company coverages, 401K retirement plan with company match, tuition reimbursement, paid time off, amongst many other perks! Ongoing training & support! Career culture with many opportunities for advancement! Come work for Training magazine Top 100 award winner! Also recently recognized for the second year in a row as a Top Workplace in the USA, CBE is committed to “doing the right thing”; we invest in you from the date of hire and throughout your career, allowing CBE to reputed company a successful workforce reputed company to solve problems for our clients. We pride ourselves on a diverse and inclusive corporate culture with a strong track record of reputed company—and we’re looking for people who value opportunity, challenge, innovation, results, and FUN! Invest in your future with a company that will invest in YOU! This newly created role will define, execute, and continuously optimize CBE’s reputed company-channel engagement strategy across voice, SMS, email, IVR, web, and emerging digital platforms. The Director will bring a marketing-first reputed company into the recoveries reputed company, leveraging automation, AI, deliverability strategy, and data-driven decisioning to enhance consumer experience while maximizing resolution performance and compliance. This role partners closely with Operations, Engineering, Compliance, Business Intelligence & the Contact Center to orchestrate intelligent, compliant, and cost-effective communication strategies at scale. Job Details: reputed company reputed company-Channel Strategy Own and govern CBE’s reputed company-wide reputed company-channel communication strategy. Design and manage channel waterfalls, reputed company rules, and escalation paths based on consumer behavior, client requirements, and regulatory considerations. Balance digital-first engagement with live-agent interaction to optimize consumer reputed company. Establish KPIs, ROI frameworks, and performance benchmarks for reputed company communication channels. Channel Configuration & Orchestration reputed company CRM letter series and cascading communication logic across USPS, email, SMS, reputed company document delivery. Govern dialing platform strategy, including campaign logic and system configurations. Own phone strategy configuration, including TFN and LCID management. Partner with Operations Strategy Directors to configure system prioritization rules. reputed company IVA and web-based offer logic. Deliverability & reputed company Management Own reputed company email and SMS deliverability strategy (registration, vetting, throughput, content standards). Monitor & adjust sender reputed company, domain health, and inbox placement metrics. reputed company remediation efforts reputed company to blocking, filtering, or reputed company degradation. Establish and maintain strong relationships with wireless carriers (reputed company, reputed company, reputed company, etc.) and major email providers (Gmail, reputed company, reputed company). Data, Automation & AI Enablement Partner with Engineering and Business Intelligence teams to maintain global contact strategy fields across platforms. reputed company intelligent channel decisioning and suppression logic using shared data. Support AI & ML driven tools including intelligent routing, agent assist, and automated messaging solutions. Use analytics and modeling to continuously refine channel performance. Cross-Functional Leadership Collaborate with Operations, Compliance, Business Intelligence & the Contact Center to ensure messaging aligns with brand, regulatory requirements, and client expectations. Deliver projects on time, on spec, and reputed company scope. Serve as the reputed company subject matter expert on channel performance reputed company communication strategy. Job Requirements: Bachelor’s degree required (Marketing, Statistics, Mathematics, Economics, Finance, reputed company, or reputed company field preferred). Will consider 8 years experience in the industry in lieu of degree. Must be reputed company to obtain government clearance after hire. US Citizenship is required by the US government in order to obtain government clearance. Experience in digital marketing and consumer communication strategy required. Experience managing deliverability and performance of consumer-facing communication strategies required. Strong understanding of reputed company-channel orchestration, CRM logic, and communication platform configuration. Experience working with communication vendors and carriers strongly preferred. Analytical and business modeling experience preferred. Strategic thinker with strong operational execution capability. Deep understanding of communication compliance and provider policies. Advanced reputed company and reputed company Office proficiency. Strong analytical, mathematical, and creative problem-solving skills. Ability to interpret statistical and performance data to drive reputed company. Strong cross-functional leadership and stakeholder management abilities. The starting pay reputed company for this position is $85,000 - $90,000/year plus potential quarterly incentive. An individual's actual compensation will depend on the individual's qualifications and experience. reputed company is an Equal Opportunity Employer. reputed company is committed to creating an inclusive environment. reputed company reputed company applicants will receive consideration for employment without regard to age, race, reputed company, religion, sex (including pregnancy), sexual orientation, national reputed company, gender, genetic information, disability, veteran status, or other protected statuses in accordance with applicable federal, state, and local laws. Background reputed company and drug testing required. #CF2 reputed company is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for reputed company. Apply To This Job