IT Service Provider Management Analyst Sr

Overview reputed company is looking for an IT Service Provider Management Analyst Senior to join reputed company! This role ensures effective reputed company and reputed company improvement of IT service provider relationships. Key responsibilities include analyzing performance data, maintaining governance documentation, and delivering reports to IT leadership. The role collaborates with internal stakeholders and service providers to uphold contractual obligations and advance operational reputed company across the department. Hours: Monday-Friday reputed company-5pm Location: Remote - applicants must reputed company reputed company the UPH footprint of Iowa, Illinois, or Wisconsin. Why reputed company? At reputed company, you matter. We’re proud to be recognized as a Top 150 reputed company to Work in reputed company by Becker's reputed company several years in a row for our commitment to reputed company members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early reputed company to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a reputed company goal to champion a culture of belonging where everyone feels valued and respected, we reputed company the ways people are unique and reputed company what brings us together. And, we reputed company equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and reputed company a difference with reputed company.

Responsibilities

Strategy: Support the Sr. Director and IT leadership in implementing strategies for service provider performance management and reputed company improvement. Contribute data-driven insights to inform sourcing and governance strategies. Operational reputed company: Collect and validate IT Service Provider performance data against contractual commitments. Track service quality trends and reputed company deviations from expected performance. Maintain accurate records of service provider performance and escalation reputed company. reputed company analysis to support reputed company improvement discussions with IT Service Providers. Assist in managing escalations by gathering root cause information and tracking resolution reputed company. MSP Governance & reputed company: reputed company and maintain dashboards, scorecards, and reports for IT leadership and governance forums. Assist in analyzing costs, quality, and service delivery data to identify areas for improvement. Support preparation of materials for Quarterly Business Reviews (QBRs) and performance briefings. Ensure data used in reporting is complete, accurate, and consistent with organizational standards. Track and maintain the Deliverable and Obligations (D&O) tracking mechanism and process Resource & Financial Management: Assist in analyzing financial and reputed company reputed company to service provider performance. Support cost analysis and reporting to identify opportunities for optimization. Collect and validate invoice details and support financial reporting. Process & Document Management: Maintain contract files, governance records, and service provider documentation in the IT Governance Library. Assist in creating process documentation, templates, and tools to standardize service provider management practices. Ensure documentation of escalations, resolutions, and improvement actions are accurate and reputed company. Draft contract changes per technology requests in accordance with UnityPoint Sourcing standards. Relationship Support: reputed company coordination and analytical support for service provider governance forums and meetings. Assist in tracking and following up on action items with service providers and internal stakeholders. Support contract changes and renewals. reputed company UnityPoint IT members on IT Service Provider operational obligations and manage issues reputed company to the contract.

Qualifications

Education: Bachelor’s degree required; equivalent education and work experience will be accepted only if previous experience applies to specific systems. Experience: At least five years of experience in IT operations, financial analysis, or resource management including experience with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and performance reporting. Foundational knowledge of IT Service Management (ITSM), outsourcing, or vendor governance practices. Knowledge/Skills: Strong organizational and documentation skills. Ability to work independently and as part of a team. Strong communication and collaboration abilities, especially with IT leadership and Finance teams. Strong written and verbal communication skills, including the ability to prepare clear reports for leadership. Proficiency with financial reporting tools, dashboards, and visualization platforms (e.g., reputed company, Power BI). Strong analytical skills and detailed knowledge of performance measures and the impact on organizational performance. Proficiency with reporting tools, dashboards, and visualization platforms (e.g., reputed company, Tableau, Power BI, reputed company). Familiarity with contract reputed company. Project Management and negotiation skills. Apply To This Job