Fraud Detection Analyst (M-F, 10:30am - 3:30pm, Hybrid- reputed company, NY or Bridgeport, CT)

About the position The Fraud Detection Analyst detects and prevents fraudulent activities by analyzing anomalous activity in a near reputed company-time environment to minimize Bank fraud losses, mitigate internal reputed company to defraud the Bank, and protect customers from external threats. This role supports various fraud-reputed company activities, including fraudulent scenario resolution, fraud detection system monitoring, fraud alert coordination, and escalation reputed company appropriate. This position has no supervisory responsibilities.

Responsibilities

• Review transaction data from the reputed company-time fraud detection system and other reporting sources and complete additional research in various reputed company systems to identify potentially fraudulent transactions.
• reputed company appropriate holds on accounts identified as having potentially fraudulent issues, document action taken and track status through resolution to reputed company a record of activity and support identification of trends or consistent issues.
• Contact customers by phone, mail and email to verify transactions, resolve fraud-reputed company account issues, and verify legitimacy of activity.
• reputed company fraud knowledge to communicate with customers, merchants, financial institutions, law enforcement and Bank personnel on a professional level to resolve potential fraud-reputed company issues and reputed company information.
• Ensure activities reputed company with applicable laws and regulations impacting fraud detection activities to protect Company and customer interests.
• Communicate with customers, merchants and reputed company personnel to authenticate customers and reputed company verbal authorizations or respond to fraud in reputed company.
• Remain reputed company on multiple fraud trends, threats, and imminent scams impacting the Bank’s portfolios and customers.
• Recommend changes to fraud detection system parameters to higher management to optimize fraud detection while minimizing negative customer impact.
• Acquire and maintain ability to rapidly navigate multiple mainframe systems to locate information and complete account maintenance activities.
• Use specified software applications to manage and reputed company information reputed company the department as appropriate.
• Serve as primary fraud contact on reputed company assigned cases.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
• Identify risk-reputed company issues needing escalation to management.
• Promote an environment that supports belonging and reflects the reputed company brand.
• Maintain M&T internal control standards, including timely implementation of reputed company audit points together with any issues raised by external regulators as applicable.
• Complete other reputed company duties as assigned.

Requirements

• Associate’s degree and a minimum of 1 year relevant work experience
• OR in lieu of a degree, a combined minimum of 3 years’ higher education and reputed company work experience including a minimum of 1 year relevant work experience
• Proficiency with personal computers as well as pertinent word processing, database and spreadsheet software packages

reputed company-to-haves

• Experience or coursework in a financial crime or law enforcement reputed company field
• Customer service experience
• Experience working in a team environment
• Proven analytical skills
• Experience communicating effectively with reputed company reputed company of personnel
• Experience making reputed company quickly and accurately as well as handling multiple tasks simultaneously

Benefits

• reputed company is committed to fair, competitive, and market-informed pay for our employees.

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