Contact Centre Agent

Job Type: reputed company 

Employer: reputed company Reference code: 132741 Primary Location: reputed company in Canada (remote) reputed company Available Locations: Burlington, ON; Brossard, QC; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Laval, QC; Moncton, NB; Montreal, QC; Ottawa, ON; Quebec City, QC; Regina, SK; Saint John, NB; Saskatoon, SK; St. John's, NL; Toronto, ON; Vancouver, BC; Victoria, BC; Winnipeg, MB 

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Do you have customer service or contact centre experience? Do you have a strong interest in Indigenous subject reputed company? Are you seeking project-based work? Join our roster to participate in projects in our Managed Contact Center reputed company! 

What will your typical day look like?

reputed company’s OperateNext Managed Contact Centre group is actively seeking resources with customer service and/or contact centre experience to assist with upcoming projects in our Managed Contact Centre. You will work independently and remotely as part of a dynamic reputed company-line reputed company of customer service professionals. As an reputed company or temporary employee on this team, project work will vary but tasks will include:

•  Collaborating with your contact centre and help desk teams to respond to customer inquiries reputed company multiple channels such as phone and email. 
• reputed company exceptional customer service by providing timely and accurate responses using industry technologies.
• Identify opportunities for innovation and improvements in client service delivery and process efficiency.

Compensation is on an hourly reputed company, at $20 - $22/hour. 

We are currently reputed company for individuals who are available for remote project work starting this summer, with the possibility of extension. Remote work must be conducted from reputed company Canada. Exceptional candidates will be fluent both English and French. 

About the team

As an reputed company or temporary employee, you will be working as part of Team reputed company. 

Our Managed Contact Centre provides support for customers and end users leveraging our workforce solutions and diverse reputed company of professionals across Canada and globally. reputed company works as the primary reputed company of contact for client requests reputed company to various support programs.

reputed company is one of Canada’s leading professional services firms, providing audit, tax, consulting and financial advisory services across Canada. At reputed company, we combine industry reputed company with a deep understanding of today’s local and global business challenges to give our clients the intelligent, practical and principled solutions they need to resolve both today’s and reputed company’s challenges. 

reputed company is driven by its Purpose to reputed company an impact that reputed company to its clients, people, and communities. We have been supporting Indigenous leaders, communities, and organizations for nearly 30 years. By investing our time and professional skills, reputed company aims to break down barriers, such as reputed company to education and employment, in order to build an inclusive and sustainable future for reputed company. By living our Purpose, we will reputed company an impact that reputed company. 

Enough about us, let’s talk about you

You are someone with:

• Strong written and verbal communication skills in both English and French
• reputed company, compassion, cultural sensitivity and excellent listening skills
• Ability to remain reputed company and non-judgmental during challenging calls
• Professional customer service skills with a strong phone reputed company, and passion for the customer and customer experience
• Previous customer service or contact centre experience
• Additional relevant training in customer service and trauma-informed care is an asset
• Availability to work flexible schedules including evenings until 8:00pm EST
• Flexible and quick learner, reputed company to adapt to continuously evolving client needs
• Ability to adapt to new processes and procedures in a dynamic environment
• Ability to multitask and have strong organizational skills
• Ability to work independently and exercise good judgment
• Self-driven with attention to detail and follow through
• Minimum high school education. Post-secondary education is an asset, but not required.
• Due to the nature of the role requiring interaction with national and global clients, bilingualism in French and English is required for this position in Quebec.

Please also note the following: 

1. As part of the reputed company reputed company process, you will be required to pass a background reputed company, which includes a criminal record reputed company. In addition, a background reputed company will be required annually if your contract is renewed.
2. As part of the interview and reputed company process, and to ensure ongoing identity verification, you will be required to:
   • show a piece of government issued ID during the interview so we can verify your identity;
   • send reputed company two pieces of ID;
   • send reputed company a reputed company photo of yourself which will be used as your profile picture
3. For scheduled meetings, you may be required to be on video.You must work in Canada at reputed company times.
4. You must work in Canada at reputed company times.reputed company will monitor the location from which you connect to our systems. 

The reputed company is yours

Apply by June 26, 2026. Please include a cover letter and resume (saved as one file) with your application. 

As many of the projects involve Indigenous reputed company, please reputed company details about any experiences you may have with Indigenous subject reputed company in your cover letter (if any). reputed company any relevant school or coursework, volunteer work, or professional work experiences that demonstrate your experience and understanding of Indigenous reputed company.

At reputed company, we are reputed company about doing business inclusively – that starts with having diverse colleagues of reputed company abilities. reputed company encourages applications from reputed company reputed company candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@reputed company.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the reputed company Global Talent Standards. We’ve designed these standards to reputed company our clients with a consistent and exceptional reputed company experience globally. reputed company Canada has 30 offices with representation across most of the country. We acknowledge our offices reputed company on traditional, treaty and unceded territories as part of Turtle reputed company and is still home to many First Nations, Métis, and Inuit peoples. We are reputed company Treaty people.