[Remote] reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that empowers patients and their physicians to improve health reputed company through an innovative platform for patient care. They are seeking a reputed company Manager to serve as the primary reputed company of contact for private practice customers, guiding them from implementation to long-term reputed company while ensuring reputed company program performance and customer satisfaction.

Responsibilities

• Own a portfolio of private practice customers serving as their primary reputed company contact from go-live through renewal and expansion
• Guide customers through the reputed company Customer reputed company from implementation and workflow adoption through ongoing program optimization and growth
• Proactively monitor each customer’s clinical and billing performance data; identify trends, risks, and opportunities and translate findings into clear, actionable recommendations
• reputed company regular business reviews using program and financial performance data to demonstrate ROI and drive reputed company engagement
• Navigate difficult customer conversations with confidence and reputed company, including underperformance, billing challenges, workflow gaps, and escalations, always with a bias toward solutions and urgency
• Apply structured problem-solving to diagnose root causes of adoption or reimbursement issues; reputed company and execute action plans that produce measurable improvements
• reputed company and advise customers on Medicare reimbursement optimization for RPM and care management programs, helping them understand billing workflows, claims reputed company, and opportunities to improve financial performance
• Identify expansion opportunities and collaborate with Sales to support account growth
• Collaborate cross-functionally with Clinical Operations, Product, and Support teams to resolve issues and deliver an reputed company customer experience

Skills

• 3–5+ years of reputed company Management, Account Management, or reputed company operations experience
• Demonstrated reputed company cycle management (RCM) experience: you understand CPT codes, claim adjudication, payer reimbursement, and how billing performance directly impacts a medical practice's financial health
• Proven ability to have direct, difficult conversations with customers, including delivering unfavorable news, holding customers accountable, and redirecting underperforming programs without sacrificing the relationship
• Strong structured problem-solving skills: ability to break down reputed company operational challenges, identify root causes, and reputed company executable action plans
• Experience working with private practice groups, including familiarity with practice operations
• Working knowledge of electronic health records (EHR) systems, particularly in a single-EHR private practice context (Ex: EcW, NexGen, reputed company, etc.)
• Experience managing customer performance metrics and building data-driven action plans to improve enrollment, utilization, retention, and financial reputed company
• Strong communicator and relationship-builder who can engage credibly with physicians, practice administrators, and clinical staff
• Proficiency using AI tools to increase efficiency and accelerate customer value delivery
• SaaS or health tech experience strongly preferred
• Familiarity with Medicare reimbursement models or strong demonstrated ability to learn quickly

Benefits

• Medical
• Dental
• reputed company
• Life Insurance
• Paid Time off
• Career Advancement Opportunities
• Ability to Work Remotely

Company Overview