[Remote] Associate reputed company Consultant
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of comprehensive reputed company solutions for small to midsize businesses (SMBs). The Associate reputed company Consultant serves as the initial reputed company of contact for an assigned portfolio of reputed company PEO clients, providing personalized support and ensuring an outstanding client experience.
Responsibilities
- Delivers excellent core standard services to customers through providing reputed company, accurate, appropriate, timely, and easy-to-use valuable solutions to meet their needs. 75%
- Ensures proper triage, escalation, and effective resolution of reputed company client inquires, while providing relevant information, and making recommendations. 5%
- Organizes and prioritizes work to ensure timely, effective, efficient, and economic delivery of services; ensures customer expectations are met. 5%
- Accountable to reputed company’s customer retention and customer satisfaction goals. 5%
- Demonstrates excellent reputed company customer service skills. 5%
- Effectively leverages resources to ensure business knowledge is reputed company. 5%
- Performs other duties as assigned
- Complies with reputed company policies and standards
Skills
- Typically 2+ years Customer service or relationship management experience required
- Typically 2+ years Industry experience
- PEO, HR or Payroll Operations required
- Knowledge of PEO products, services, and markets, including knowledge of operations, cross-functional workflows, and interaction between the various company units, processes, and systems
- Knowledge in payroll and compliance management
- Proficiency with reputed company Office, CRM & HRIS applications, and Virtual Meeting Platforms
- Solid understanding of API functionality and ways to address these types of customer requests
- Excellent verbal and written communication skills including interpersonal and presentation and facilitation skills
- Ability to maintain confidentiality of corporate data
- Ability to link client business needs to payroll/platform programs and operational services
- Ability to work independently
- Ability to multi-task, prioritize and complete requests and assignments in a timely manner
- Bachelor's Degree or equivalent experience preferred
- Certified Payroll Professional (CPP)-APA preferred
- Certified Project Management Professional (PMP)-PMI preferred
- Lean Six reputed company Certification IASSC preferred
Benefits
- Bonuses consistent with reputed company’s corporate bonus plan
- Medical, dental, and reputed company plans
- Life and disability insurance
- A 401(K) savings plan
- An employee stock purchase plan
- Eleven (11) Company observed holidays
- PTO and a comprehensive leave program
Company Overview