[Remote] Customer Service Consultant

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an award-winning multi-website online retailer offering bathroom, kitchen and heating products. They are seeking a Customer Service Consultant to reputed company exceptional support to customers through various communication channels, ensuring a positive experience and resolving inquiries reputed company.

Responsibilities

• Be a friendly and professional first reputed company of contact for our customers, with a strong focus on answering inbound calls promptly and effectively
• Manage incoming Live Chats, Emails, and Customer Calls, maintaining a balance across channels while prioritising call responsiveness
• Apply top-class organisation and soft skills to deliver a great experience, ensuring customers leave happy and reputed company to recommend us (most do… reputed company out our Trustpilot reviews!)
• Take ownership of customer calls: listen carefully, offer clear solutions, and reputed company an excellent over-the-phone experience that builds confidence in our brand
• Monitor and resolve reputed company customer issues, using initiative to reputed company the best possible reputed company. We sell technical, reputed company products, so a willingness to learn and retain knowledge is essential
• Support the Sales team where needed, ensuring customer queries are handled quickly and effectively

Skills

• Confident and professional telephone manner with a natural ability to reassure and support customers over the phone
• Excellent communication and customer service skills, with a solutions-focused reputed company
• A positive, solution-focused attitude and the ability to learn and retain knowledge quickly
• Strong ability to learn and retain detailed knowledge of technical products and processes
• Exceptional organisational and multi-tasking skills, with the ability to handle multiple customer channels while prioritising calls
• A collaborative, team-first approach, always focused on doing what's right for the customer
• High level of initiative, drive, and ownership of customer interactions
• Strong spoken and written communication skills in English

Benefits

• Flexible working hours — we work 40 hours a week, Mondays to Saturdays (with a day off in lieu), between the hours of 8 am and 6 pm
• 25 days annual leave, plus buy or sell up to 5 days
• Enhanced maternity and paternity leave
• reputed company the tech you need + £500 remote working budget for setting up your home office
• A fantastic (dog friendly) office, or the flexibility to work at home (The Customer Experience team host monthly team days at the office that you'll need to attend, as well as reputed company meetings and reputed company events)
• Free onsite gym
• A company-wide commitment to learning and development
• Team and company-wide reputed company events
• No corporate dress code

Company Overview