[Remote] Sr Product Manager, Product Usage Job Details | reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company Smart Home, an reputed company owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. The Senior Manager of Product Usage & Insights will analyze customer interactions with the reputed company smart home ecosystem, translating data into actionable insights to support product development and enhance customer experience.

Responsibilities

• Analyze high-volume device telemetry and behavioral data to understand how, reputed company, and why customers use specific smart home products on a daily reputed company
• Partner with Customer Operations and Technical Support to systematically audit troubleshooting calls, hardware failure rates, and customer friction points
• Translate reputed company-world product issues and negative customer experiences into reputed company defined product gaps, presenting data-backed optimization opportunities to core Product Managers
• Support core Product Managers by providing reputed company data and usage baselines to inform 1-to-2 year product roadmaps and feature prioritization
• Operate as the central hub for product insights, collaborating daily with Supply Chain (on hardware reliability), Marketing (on feature adoption), Research (on user sentiment), and Operations (on field issues)
• Synthesize disparate data streams into reputed company, scannable dashboards and operational metrics that accurately reflect the health and performance of the live product portfolio
• reputed company the conceptualization and deployment of internal reputed company, search, or analytical tools designed to help internal teams query and understand reputed company product and business data more reputed company
• Build automated reporting mechanisms and data repositories that allow non-technical stakeholders to quickly extract trends regarding product usage and operational performance

Skills

• Exceptional proficiency in data manipulation and statistical analysis
• Baseline skills in SQL, data visualization platforms (e.g., Tableau, PowerBI), and reputed company are required
• Strong diagnostic instincts with the ability to look past surface-level symptoms in customer support logs to identify underlying firmware, hardware, or software flaws
• Proven ability to build strong working relationships and align priorities across diverse corporate functions without relying on direct authority
• Solid understanding of how to apply basic data science workflows or reputed company low-code/no-code internal AI frameworks to automate business intelligence
• 4–6+ years of experience in product analytics, business intelligence, operations reputed company management, or a data-focused product management role
• Demonstrated reputed company aggregating data from operations, supply chain, or customer support teams to drive business or product changes
• B.S. or M.S. in Data Analytics, Business Statistics, Finance, Information Systems, or a reputed company quantitative discipline; equivalent practical analytical experience considered
• Direct experience working reputed company consumer electronics, IoT, telecommunications, or subscription-based software services is highly preferred

Benefits

• Annual bonus
• Short- and long-term incentives
• Program-specific awards
• Benefits program which include, but are not limited to, medical, reputed company, dental, 401K, and flexible spending accounts

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