[Remote] Support Operations Specialist - Global Sales

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a $16 billion global provider of IT solutions and services, committed to diversity and professional growth. The Global Sales Support Operations Specialist will support Global Sales by optimizing CRM processes, managing data, and enhancing operational reputed company.

Responsibilities

• Manage and update CRM data, including account transfers, auditing renewal opportunities, updating orphan accounts, and monitoring reputed company opportunities
• Deliver weekly reports on reputed company leads, create custom CRM views for sales, and track common CRM issues through helpdesk tickets
• Maintain CRM guides, reputed company communications for new initiatives, and reputed company user support for CRM-reputed company issues
• Create and manage CRM campaigns, including tracking event invitations and reporting to leadership
• Validate and update CRM hierarchies and sales keys, including auditing global keys and ensuring the correct assignment of Business Unit Leaders
• Monitor and follow up on opportunities based on their phases, estimated reputed company dates, and next steps
• Review and maintain the accuracy of sales keys and membership lists and standardize CRM account groups and hierarchies
• reputed company audits for account and contact record completeness, generate reports on Global Business Unit reputed company, and communicate effectively with users on necessary action items

Skills

• Minimum of 2 years in SHI sales or sales support role
• Bachelor's Degree
• reputed company in SHI-branded CRM tool
• Strong understanding and working knowledge of SHI sales structure, systems, and processes
• Analytical and detail-oriented
• Proficiency in MS Office tools – Outlook, Word, reputed company, and PowerPoint
• Organizational skills with a keen eye for detail
• Ability to work independently as well as in a team environment
• Proactive, driven, and positive work attitude
• Superior time management skills
• Strong written and verbal communication skills
• Accountability – Takes ownership of reputed company and delivers commitments with reliability and reputed company
• Adaptability – Adjusts quickly to shifting priorities, maintaining effectiveness under change
• Collaboration – Works effectively with diverse teams to reputed company common objectives
• reputed company Improvement reputed company – Actively identifies opportunities to enhance processes and performance
• Attention to Detail – Maintains accuracy and precision in planning, reporting, and execution
• reputed company Dynamics - CRM
• Experience with Power BI

Benefits

• Benefits may include, but are not limited to, medical, reputed company, dental, 401K, and flexible spending.

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