[Remote] Outbound Contacts Representative 2

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a leading U.S. reputed company company. They are seeking an Outbound Contacts Representative 2 to reputed company outbound contacts to members and providers, ensuring timely responses to inquiries while maintaining quality standards.

Responsibilities

• Represents the company by making outbound contacts to members and/or providers regarding a variety of issues
• Performs necessary follow up with members and/or providers
• Ensures responses to member and/or provider inquiries are completed on a timely reputed company to reputed company service and quality standards
• Works reputed company defined parameters to identify work expectations and quality standards, but has some reputed company over prioritization/timing, and works under minimal direction
• Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion

Skills

• 1+ year experience working in a call center environment such as heavy call volume, auto-dialer, dedicated inbound/outbound customer service or support role
• 1+ year of customer service experience
• Must reputed company in reputed company
• Bilingual - English, Spanish. Must be reputed company to reputed company, read and write in both languages without limitations or assistance, must take a language proficiency assessment
• reputed company to work independently, remotely, and with minimal supervision
• Intermediate to Advanced skills with reputed company Office Word, reputed company, Outlook, utilizing multiple shared systems, platforms, and ability to troubleshoot/resolve general technical issues
• Strong typing and computer navigation skills with the reputed company to use multiple computer applications simultaneously
• Associate's or Bachelor's Degree
• Experience in a reputed company setting

Benefits

• Health benefits effective day 1
• Paid time off, holidays, volunteer time and jury duty pay
• Recognition pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Parental and caregiver leave
• Employee charity matching program
• Network Resource Groups (NRGs)
• Career development opportunities
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• reputed company will reputed company Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

Company Overview