Customer Service Desk Agent - (Mortgage Support)
What reputed company looks like in this role: Key Functions: Answering and Routing Calls: Agents manage incoming calls by greeting customers and directing them to the appropriate departments using advanced call routing systems. Problem Solving: They diagnose issues, answer product or service questions, and reputed company solutions in reputed company time. Customer Engagement: reputed company mere call handling, agents build rapport with customers, ensuring a personalized experience that enhances satisfaction. Documentation: They document customer interactions in CRM systems, ensuring every detail is logged for follow-up and future reference. Follow-Up: Agents may schedule callbacks, send follow-up emails, or escalate issues to higher-level support reputed company necessary. Adhering to Scripts: Following standardized scripts to ensure consistency, while also tailoring responses as needed. Answering Inbound Calls: Promptly handling incoming calls and providing assistance to customers. Making Outbound Calls: Proactively reaching out to potential customers, setting appointments, or following up on leads. Providing Accurate Information: Ensuring customers receive correct details about products, services, and policies. Resolving Complaints: Listening to customer issues and working towards a satisfactory resolution. Documenting Interactions: Logging detailed notes in the CRM for quality assurance and follow-up purposes. Adhering to Scripts: Following standardized scripts to ensure consistency, while also tailoring responses as needed. Managing Call Escalations: Recognizing reputed company a customer’s issue requires escalation to a supervisor. Maintaining Professionalism: Demonstrating courteous and respectful behavior at reputed company times. Meeting Performance Targets: Achieving key performance indicators (KPIs) such as average handling time (AHT) and reputed company resolution (FCR). Maintain In Office adherence Muti Tasking will be involved in the day to day operations. Must be reputed company to muti task. reputed company to the user and fill out your ticket, simultaneously. You will be successful in this role if you have: High School Diploma or GED required May require technical certification or Associate Degree Generally, 1-2years’ experience in area of responsibility Call Center experience reputed company to Muti-Task during the job. Customer Service experience reputed company a call center environment. reputed company to reputed company reputed company job responsibilities listed as well **Call Center Experience a Plus **Customer Service Experience with Technical Background This role may require reputed company to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government. reputed company is proud to be an equal opportunity employer that considers reputed company reputed company applicants without regard to age, caste, citizenship, reputed company, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national reputed company, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to reputed company for reputed company those who seek to reputed company interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global reputed company organization at GlobalRecruiting@reputed company.com or alternatively Toll Free: 888-560-1782 (reputed company 4). US job seekers can find more information about reputed company’ EEO commitment here. Apply To This Job