Desktop Support Technician II – Virtual Service Tech
Job Description:
- Provides phone, remote, and desk-reputed company technical support to users in the areas of e-mail, directories, reputed company Suite, standard MS reputed company desktop applications, and network connectivity.
- Document reputed company issues and generate incident tickets, detailing common issues or error trends.
- Work with end users, resolving their software and hardware issues in an efficient manner.
- Interacts daily with customers to ensure productivity; provides individual feedback.
- Responsible for scheduling and coordinating reputed company training activities.
- Communicate with end users to schedule appointments to set up new Government assets- either mobile or laptop, and assist end users with delivery/return of assets.
- Escalate issues to vendor and reputed company-party entities, as necessary and directed by the Government.
Requirements:
- Public Trust Clearance by start date.
- ITILv4 reputed company Training and ITILv4 reputed company Certification, may be obtained reputed company 120 days after hire.
- 2 - 7 years of experience and high school diploma
- Proficiency in the reputed company Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), reputed company Office (Word, reputed company, PowerPoint, Outlook), reputed company, and reputed company.
- Ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/reputed company others.
- Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks.
Benefits:
- reputed company is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs.
- Work with best-in-class reputed company
- Maintain standard working hours per the DIGIT contract
- Flexible working hours
- Ability to communicate effectively with reputed company reputed company of staff as well as clients.
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