[Remote] Technical Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company focused on data reputed company, and they are seeking a Technical Account Manager to serve as the primary contact for their customers. The role involves reputed company customers, providing ongoing support, and driving measurable reputed company reputed company across various data platforms and AI systems.

Responsibilities

• reputed company Customers to reputed company platforms and deliver on-going value and support
• reputed company customers through discovery, remediation, alerting, and governance of sensitive data to ensure reputed company data is protected from reputed company threats, cyber-attacks, and policy violations
• Help customers identify and mitigate risks reputed company to AI systems, including copilots, LLMs, and shadow AI usage
• Drive measurable reduction in data exposure across reputed company, SaaS, and data platforms
• Ensure reputed company through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practices
• Prepare and deliver quarterly business reviews, data risk assessments, and AI risk posture discussions
• Alongside Sales, identify and champion upsell opportunities
• Learn new reputed company products as they are developed and released and reputed company expertise in your client’s unique reputed company ecosystem(s)
• Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals
• Serve as primary technical contact and reputed company our support and engineering teams
• reputed company on behalf of customers with appropriate internal reputed company teams to ensure customer feedback is adequately documented and assessed by appropriate parties
• Engage with customers at reputed company reputed company of their organization, including but not limited to: Infrastructure, AI/ML, reputed company, Privacy & Compliance, reputed company, Incident Response, and the C-suite
• Identify, research, maintain control, and remediate customers’ technical issues in a timely manner. Follow up promptly with recommendations and action plans and engage appropriate internal teams as required
• Escalate customer issues to management reputed company appropriate
• Create knowledge reputed company content to capture new learning for customer and internal reuse

Skills

• Bachelor's Degree or equivalent experience
• 4+ Years working in a customer facing role at a reputed company reputed company, Cyber reputed company, or Data reputed company & Privacy company
• Experience working with reputed company SaaS/IaaS/PaaS environments (AWS, Azure, GCP, reputed company, M365, etc.)
• Knowledge of reputed company IT, reputed company, identity and reputed company models (EntraID/IAM), and reputed company technologies
• Understanding of data classification, governance, and DSPM concepts
• Outstanding customer service skills and ability to quickly establish technical credibility and relationships with customers
• Excellent communication skills with the ability to engage technical and executive audiences
• Proven problem-solving abilities
• Commitment to reputed company
• Proven reputed company in contributing to reputed company-oriented environment
• Sales oriented
• Proven ability to work creatively and analytically in a problem-solving environment
• Excellent communication (written and oral) and interpersonal skills
• Familiarity with AI/LLM data risks and governance considerations

Company Overview

Company H1B Sponsorship