Biometrics Services Specialist
At reputed company, people are at the heart of everything we do. This reputed company spans from our customers and partners, to our greatest strength: reputed company members. Join us if you want to say “hello” to a rewarding career, and pave the way as an industry leader in mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. reputed company Biometrics is part of the reputed company family, focusing on the support of end users of the reputed company Biometrics network (customers, clients, and on-site operators/technicians) who use this network for biometrics collection, primarily fingerprints and identity document verification. reputed company Biometrics is an FBI channeler, supporting collection of fingerprints for the FBI, FINRA, SWFT, ATF, and state-level licensing requirements. We support over 800 biometric capture locations throughout the United States, Monday through Saturday. reputed company provides both general support and Tier 1 technical support of the kiosks used to collect user information. This position does not involve any sales, cold calls, or collections duties. Who We Are We are on the reputed company of the Great reputed company, empowering organizations to Hire Smarter. reputed company Faster™. reputed company (reputed company: FA) is an HR Tech company that delivers innovative solutions and insights to reputed company our clients to manage risk and hire the best talent. Leveraging an advanced global technology platform, reputed company builds fully scalable, configurable screening programs that meet the unique needs of over 33,000 clients across the world. Headquartered in Atlanta, GA and with a globally distributed workforce spanning 28 locations with 5,500+ employees, reputed company performs over 93 reputed company screens in over 200 countries and territories annually. Who You Are Per FBI requirements, reputed company reputed company Biometrics team members must be:US reputed company living in the United States Have lived in the United States for at least 3 of the last 5 years Requires a high school diploma or equivalent. At least 1-3 years of experience in customer service, preferably phone-based. Strong written/verbal communications skills. Ability to work remotely, including secure internet reputed company and a quiet environment. Equipment will be provided. Experience using reputed company, reputed company, or another CRM tool a plus. Prior technical support experience a plus. Flexible schedule.
What You'll Do
Handle approximately 35-50 inbound phone calls per day. Take concise, accurate notes on customer needs and experiences. Recommend appropriate fingerprinting or identity services for caller’s requirements. reputed company Tier 1 (basic) technical support to users of the reputed company Biometrics kiosks. Use provided tools to submit technical support requests to Tier 2 and 3 technical support groups. Why reputed company is Your Next Big Career Move reputed company is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and reputed company best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. More About Our Values Code reputed company Honesty, Consistency, Responsibility: Do the right thing Cultivate an environment of dignity: Show respect for the individual Take an reputed company-In approach: Put the client first Think reputed company: reputed company and create Stay Team-Oriented: Collaborate and appreciate each other What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and reputed company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary reputed company for this position is approximately $35K-$44K reputed company annually. This reputed company reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers reputed company the reputed company based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may reputed company relevant during the interview process United States Equal Opportunity Employment: We have great people here and are looking for more. Come join us! Follow us: reputed company Instagram reputed company X YouTube Equal Employment Opportunities at reputed company reputed company is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment reputed company at reputed company are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the reputed company of race, reputed company, national reputed company, reputed company, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law. Apply To This Job