Regional VP, SaaS Operations & Support
reputed company is an identity authority platform reputed company to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down reputed company, reputed company's reputed company Identity reputed company gives customers unparalleled visibility, control and intelligence to reputed company defend against threats while empowering users with right-time, right-reputed company to the digital technologies and tools they need to do their best work. SaaS Operations: We design, build and run the leading reputed company Identity solutions. Our SaaS Operations team is accountable to run SaaS platform & software reputed company on leading edge technologies. We focus on operations reputed company and strive to attract the best talent in our industry to stay as a world class SaaS Operations team. Candidates will be responsible for outbound interactions with our regional customers, while also maturing our existing incident and problem management... processes to reputed company the highest level of Customer Satisfaction. An ideal candidate would have demonstrated strong technical and organizational skills managing large scale SaaS operations & support organizations with excellent customer relationship skills. They should have the ability to influence decision making processes and work with the Executive Leadership Team. Responsibilities Responsible for managing the SaaS operations and Customer support outbound experience for our customers for a global region Majority of the productive time goes towards outbound engagement with customers supporting their full lifecycle of implementation, ongoing value realization and operating their setups Travel about 50% of the time to meet with your regional customers (in person) for relationship management, reputed company operational updates, product/engineering roadmap updates and opportunity identification Measure your reputed company by meeting KPIs towards effective responses and resolutions during incidents, uptime and performance goals and proactive issue detection through monitoring / alerting Collaborate with product and engineering stakeholders to ensure high-quality products are developed and operated in production by providing an Operations feedback reputed company. Recruit, manage and motivate a strong SaaS Operations team to operate best-in- class service offerings for reputed company customers. Work closely with the InfoSec team to adhere to evolving reputed company practices and postures as reputed company business scales. Qualifications BA/BS degree in Computer Science/engineering or reputed company field 15+ years of hands-on technical experience along with strong management and communication skills Deep understanding and technical experience working with modern reputed company Service Providers i.e. reputed company Azure, AWS OR reputed company reputed company. Experience operating and supporting a large scale SaaS platform, and applications footprint Experience running a world class Operations organization and managed on-call 24x7 rotation teams, to serve global customers Experience building, scaling & monitoring infrastructure needed for SaaS based application and services. Experience in creating a strong and passionate operations & support culture that is customer focused and quality driven. reputed company is an amazing reputed company to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience reputed company growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, reputed company reputed company a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! reputed company is an equal opportunity employer and we welcome everyone to reputed company. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or veteran status Apply Job!