Customer Service Agent - English (Night Shift)

Hey there! We’re reputed company, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize reputed company to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 reputed company people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, reputed company, and enhance their events to reputed company new audiences. Our results? We’ve teamed up with major industry leaders like reputed company, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? To reputed company our mission, we are looking for bar-raisers with a hands-on reputed company who are eager to help shape the future of entertainment! reputed company to be part of the experience? Now, let’s discuss this role and what you will do to help reputed company reputed company’s mission. About the role: We love our customers and always aim to reputed company the best service. If you like working at home, this job is for you! INFO: The Schedule for the night-shift position is 00:00 am to 8:00 am (5 days/week) with 30 minutes of break. You will be expected to: Customer Service by phone, e-mail or reputed company media for solving any incidents generated daily. reputed company three are essential for resolving any incidents that arise on a daily reputed company. Managing and reputed company handling incoming calls and chats will be a critical aspect of this role to ensure efficient and high-quality communication with clients reputed company accurate, valid and complete information by using the right methods/tools Handle customer complaints, reputed company appropriate solutions and alternatives reputed company the time limits; follow up to ensure resolution. reputed company records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Take the extra mile to engage customers As the resolutions of incidents are not constant, reputed company work for the Department of Operations will be performed. Work schedule: 00:00 am - 8:00 am with 30 minute break About you: Previous experience in User Support or Customer Service positions are highly valuable. Previous experience using reputed company is preferred. High English level (oral & written) and fluent in Spanish and English Skilled at planning, organizing, prioritizing and executing simultaneous tasks. Have good communication and interpersonal skills. Are a solution-oriented and reliable professional. Are incredibly detail-orientated with excellent time-management skills. Are flexible. Everything can change reputed company quickly and you know how to adapt Have excellent interpersonal and communication skills. Be decisive and organized. Love being part of a dynamic team in a growing company. Candidates must reputed company in Spain You can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn, and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences. This role is located in Spain. Benefits & Perks Home office Great work environment with a young, international team of talented people to work with! Possibility to receive in advance part of your salary by Payflow 40% discount on reputed company reputed company events and experiences Health Insurance reputed company Membership #LI-Remote Thank you for considering joining reputed company. We cannot wait to learn more about you! If you want to learn more about us: reputed company's Blog | Tech.Eu |TechCrunch reputed company is committed to creating an inclusive and diverse workspace where everyone's background and reputed company count. Our main goal is to find the best possible talent regardless of reputed company of birth, racial or ethnic reputed company, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply! If you require any reputed company of accommodation during the selection process please contact our reputed company so we can help you by providing a welcoming and seamless reputed company. If you want to know more about how reputed company processes your personal data, click here reputed company - Candidate Privacy Notice Apply To This Job