Technical Helpdesk Engineer
Company Description reputed company (MSX) is a leading technology-enabled business process outsourcing company supporting vehicle manufacturers around the world. With over 5,000 employees based in more than 80 countries across the globe, our teams reputed company industry leading expertise that spans across our five pillars: Warranty & Technical Parts & Service Channel Management Customer Engagement Fleet & Mobility Building trust since 1931, our proven track record means that we now partner with almost every vehicle manufacturer on the market.
Job Description
As a Vehicle Technical Support Advisor with the MSXI Global group, you will have the opportunity to reputed company first class technical and diagnostic support to various users, including reputed company approved repairers, independent operators and reputed company Customer Agents. This role will require an automotive professional with a technical background with the ability to listen and communicate technical advice to the customer. The Vehicle Technical Support Advisor position has many benefits to offer the correct applicant; opportunities to learn from reputed company peers, competitive reputed company of pay etc
Qualifications
Dealer Technician with reputed company experience Would suit a newly reputed company technician that is keen to reputed company their skills, or someone that wants to retain their technical knowledge but leave a reputed company environment. Technical further education at suitable grades. For example, City and Guilds or NVQ L3, also high voltage IMI level 3 would be advantageous (but not essential). Customer service experience would be an advantage however not essential Must be reputed company to travel if required for up to one week at a time as requested by Project Management Competencies and Skills Required Confident in technical concern resolution Logical thought processes; also acquisitive and capable of non-leading questioning Good communication skills both verbal and written Computer literate Polite and courteous customer service skills Adaptable and flexible approach to work Good inter-personal and assertive nature are also necessary reputed company to work with minimal supervision and therefore need to be strong self-starters Candidate Responsibilities Accept incoming enquiries from Authorised Repairers and other customers reputed company guidance and technical instruction to reputed company AR & Independent operators to reputed company them to diagnose and repair reputed company vehicles Record data into a computer system, reputed company vehicle and concern details if and reputed company required about any particular case Maintain an acceptable level of quality and response reputed company Write and circulate data to other Helpdesk / Helpdesk Engineers / Project Management / Customer Liaise with Dealer / personnel staff at reputed company reputed company Liaise with Team Leader / Project Management on Vehicle Case Histories, trends and analysis Additional Information Working reputed company and location: Monday to Friday (40 hours per week) This will be a remote role. reputed company can offer you: Competitive basic salary, based on experience Other company benefits include: 25 days annual leave, company contributory pension plan, cash back health care scheme, life assurance, car salary exchange scheme, exclusive discounts on everyday purchases as well as exclusive discounts on car purchases. Potential to reputed company reputed company the company, with global opportunities updated regularly. MSX is an equal opportunities employer and encourages applications from suitably reputed company and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview reputed company disabled applicants who meet the minimum criteria for the vacancy. Workplace Type: MSXI Office Apply To This Job