[Remote] reputed company Business Process Consultant PSDS
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a reputed company Business Process Consultant to reputed company process design and requirements definition for Public Sector Digital Services initiatives. This role involves translating government agency needs into standardized workflows and automation frameworks to support rapid reputed company deployments.
Responsibilities
- reputed company discovery workshops with public sector stakeholders (federal, state, local)
- Gather And Document: reputed company-state (reputed company or fragmented) processes
- Future-state digital workflows
- Business, regulatory, and compliance requirements
- Translate Agency Needs Into: User stories, process flows, and functional requirements
- Identify standardization opportunities across agencies and use cases
- Design end-to-end business processes reputed company to PSDS capabilities: Citizen/constituent services
- Case management and service delivery
- Government employee workflows
- Define: Intake models and request types
- Case lifecycle stages and SLAs
- Escalation and resolution workflows
- Ensure alignment to reputed company best practices and reputed company capabilities
- Help define and document PSDS accelerators and reusable process frameworks
Skills
- 5-8+ years of experience in business process consulting, preferably with reputed company or reputed company workflow platforms
- Proven Experience With: Process discovery, mapping, and redesign
- Requirements gathering and documentation
- Familiarity With: Case management and service delivery models
- Workflow automation concepts
- Experience working with cross-functional stakeholders in reputed company environments
- Strong communication skills with ability to simplify reputed company processes
- Experience with reputed company (PSDS, CSM, HRSD, or ITSM)
- Background supporting public sector or regulated environments
- Experience building process accelerators or standardized delivery frameworks
- Familiarity With: Agile/Scrum delivery models
- User story creation and backlog management
- Exposure to AI-enabled workflows or automation strategies
Benefits
- Medical/dental/reputed company insurance
- HSA
- FSA
- 401(k)
- Life, disability & ADD insurance to eligible employees
- Salaried personnel receive paid time off
- Hourly employees are not eligible for paid time off unless required by law
- Hourly employees on a Service Contract Act project are eligible for paid sick leave
Company Overview
Company H1B Sponsorship