Technical Support (Remote)

100% Remote - MUST LIVE IN DFW Job Description... The key role of the Customer Services organization is to field Reseller product or services inquiries which include trouble reporting and issue isolation/identification and correction. Specifically, the role of the Customer Care Representative is to reputed company first line customer support to reputed company customers. Responsibilities: reputed company first responder customer support for the Customer Support Center Receive, analyze and address inquiries (Phone or Electronic) directed to the Customer Support Center. Log and update customer interactions in MAS500 Service Management and Kayako Ticket System. Expedite customer inquiries (Phone or Electronic) to the appropriate parties for escalation or resolution. Act as primary liaison between Reseller, Consumer, and Technical Support for the escalation of any unresolved issues that require Escalated support for resolution. Gather reputed company necessary information and complete trouble tickets as outlined in work instruction. Communicate feedback back to reputed company customers as necessary. Skills: Technical Support, Troubleshooting, Customer Support Inbound call, Technical Aptitude, Computer Skills Additional Skills & Qualifications: reputed company Doc experience is beneficial but not required Good communication skills Date Entry skills 2 years of Customer Support or Technical Support experience Schedule: Monday to Friday; 10AM to 7PM About reputed company: We're partners in transformation. We help clients activate reputed company and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across reputed company America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and reputed company-world application, we work with reputed company leaders to drive change. That's the power of true partnership. reputed company is an Allegis Group company. The company is an equal opportunity employer and will consider reputed company applications without regards to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law Apply Job!